First Look MediaNew York, NY
Full Time Job
Temp. Community Manager
Topic is looking for a Temp. Community Manager to join Topic's Marketing Department focused on understanding and actioning Topic's role in streaming and film culture. The candidate will focus on deeply understanding how the platform shapes streaming with an aim to interact with like-minded, relevant accounts and affinity groups as well as subscribers. This multidisciplinary role requires an individual to be a whole-brain thinker who is comfortable wearing hats that range from community manager, creative storyteller, social listener, customer service representative and collaborator, who can balance both community and business impact. The ideal candidate will have a strong track record in developing unique ideas and content strategies that drive communication threads and interaction between accounts. Candidate must be strong in relationship building online and attentive and respectful interactions with subscribers -- the customer service/community manager piece will be the largest amount of the responsibility. Additionally, the ideal candidate will have a pulse on how culture is shaped on social platforms and have the instinct to identify trending moments that are worthy of becoming Topic's priority.
This is a full-time temporary role that will be an integral member of the Marketing team and will report to the Director of Audience Engagement, Marketing.
Interact with users to foster a positive community experience
Develop the community-facing strategy for Topic's streaming service across platforms.
Communicate on behalf of the brand across multiple channels including social, event and email.
Partner with Communications team to flag and escalate sensitive community responses and provide recommended actions.
Create outreach plan for organic partnerships with like-minded brands to grow awareness and subscription to Topic's streaming service.
Understand the interests and behaviors of our community and how to best connect with them and keep them engaged
Provide customer support for those seeking help or information on the brand and/or technical issues. Escalate issues as necessary.
Identify, follow and interact with fan groups that are aligned with our mission. Develop relationships with group admins.
Enforce Social Media Guidelines and monitor user content across key social channels like Instagram, YouTube, Twitter, Facebook, and more.
Review UGC and search for relevant and enticing creative that can be utilized in organic channels with proper credit
Work with our copywriter to finesse language for posts and content
Summarize insights to create monthly engagement, views, impression reports
Work with the Director of Audience Engagement to build a content calendar for the month, and publish posts accordingly
Work with the broader Marketing team to bring campaigns to life through social
Work with the creative team and Director of Engagement to deliver assets that are 'Social first' and optimised for each channel
Work with platform partner Vimeo, to manage customer service communications
Other appropriately related projects/duties as assigned
Background & Qualifications:
2+ years of experience running Social channels for a consumer facing brand
Experience prioritizing tasks, manage deadlines, adapt with changing priorities, and balance short-term needs with long-term strategic initiatives in a fast-paced, ambiguous environment
Experience in handling replies for a brand (whether for customer service or for general engagement)
Experience spotting opportunities as they arise in response to cultural, media, or market trends
Experience in copywriting
Experience with Social analytics
Experience in publishing and managing a content calendar
Experience wearing both creative and analytical hats, putting forth best in class execution within a measurable and data driven framework
Experience with Social tools - e.g. SkedSocial, Facebook Business/Ads Manager
Experience with customer service applications (e.g., Gorgias)
Experience with Project Management tools - g. Monday, Airtable
Understanding of cultural trends, memes and the internet landscape both in the U.S. and Canada
Interest in international travel and different cultures
Follow film, TV and social media news and trends
About FIRST LOOK MEDIA
First Look Media is a new-model media company devoted to supporting independent voices, from fearless investigative journalism and documentary filmmaking to smart, provocative entertainment. Launched in 2013 by eBay founder and philanthropist Pierre Omidyar, FLM was founded on the fundamental belief that freedom of expression and of the press, and the power of storytelling, are vital to both a vibrant culture and a thriving democracy.
Topic features North American premieres and programming from around the world, complemented by a diverse slate of Originals including documentaries, scripted comedies and dramas, discussion shows, and more. With exclusive TV series and films that take you to more than 40 countries, Topic showcases an unparalleled diversity of creators, perspectives, and experiences. We prioritize bold storytelling, champion underrepresented voices, and believe that entertainment should expand your view of the world.
Topic's Original productions include the Sundance 2021 docuseries Philly D.A., Call Center Blues (directed by Geeta Gandbhir), The Letter Room (directed by Elvira Lind and starring Oscar Isaac), Chris Gethard's Beautiful/Anonymous, and Release (created/directed by Joe Penna & Ryan Morrison).
Topic is available to US and Canadian audiences on topic.com, AppleTV & iOS, Roku, Amazon Fire TV, Android, and Amazon Prime Video Channels, with more coming soon.
We are an Equal Opportunity Employer--people of color, people with disabilities, women, and LGBT candidates are strongly encouraged to apply; we are committed to a diverse workplace, and to supporting our staff with ongoing career development opportunities.