Senior QLab Support Specialist

This position requires 20 hours of work a week. We are a fully remote company. You must be based in the US, with a slight preference for those based in Maryland, New York, California, or Wisconsin.

While experience with sound is absolutely a plus, we are specifically looking for a candidate with experience in one or more of the following areas:
• Lighting
• Stage Management
• Video
• Broadcasting
• Product licensing

Required Skills

The successful applicant will have all of the following skills:
• Superb writing skills.
• Experience with QLab at a moderate or expert level. (At least a year or two of actual hands-on experience with QLab.)
• Compassion, empathy, and an ability to convey a friendly and supportive tone via email.
• Patience and a pleasant demeanor, with customers and with teammates.
• A willingness to learn, adaptability, attention to detail, and problem solving skills.
• First-hand familiarity with the process of producing theater - you understand the environment our customers work in and the strains and stresses of that environment. You understand terms like standby, upstage, spike, and strike. You've experienced a technical rehearsal. You have (at least) run sound, lights, or video for a show at some point.
• Basic macOS administration skills.
• Willingness to ask questions and self direct learning in areas where you are not already an expert.
• Willingness to learn Figure 53's complex licensing system and ultimately provide support to customers about that system.
• Ability to manage your own calendar, and timeliness.
• Ability to maintain focus while working independently and remotely.
• Ability to bring renewed energy for repetitive work.
• Bonus Point Skills
• While no one person will be an expert in all of these things, any of the following skills would impress us:
• Professional (or high-level) experience as a technician, designer, director, or stage manager.
• Extensive customer service experience, particularly with a written component.
• You've done technical work for theater in multiple departments.
• You've used MIDI or OSC to control a show.
• You've dabbled in AppleScript, or written AppleScripts to control QLab.

If your background is in audio, familiarity with any of the following:
• Meyer, d&b, L-Acoustics, or QSC loudspeakers or processing hardware
• DiGiCo, Yamaha, Allen & Heath, or Behringer mixing consoles
• RME, Motu, Universal Audio, or Focusrite audio interfaces
• Dante/AVB

If your background is in video, familiarity with any of the following:
• Blackmagic hardware
• a solid grasp on the concepts of resolution and frame rate
• network video systems, such as NDI
• live video systems, live camera feeds, camera switching
• projectors made by either Panasonic, Barco, or Christie
• LED Video walls and controllers
• knowledge of what baluns are and how to use them
• Matrox/Datapath multi-heads

If your background is in lighting, familiarity with any of the following:
• ETC Express or EOS-family consoles
• Programming lighting effects or other complex sequences.
• reading a lighting plot
• Pre-visualisation software like Vectorworks, WYSIWYG, or Capture
• Art-Net protocol
• USB-DMX devices

If you are a stage manager, experience with the following:
• Running many shows on QLab
• A working knowledge of QLab programming
• Troubleshooting various technical issues in a rehearsal environment
• We build our schedule collaboratively as a team. While it is not a requirement, availability and willingness to work mornings (starting at 9am) in the Eastern Time Zone is a plus, as is a willingness to occasionally work holidays & weekends.
• Availability during periods which are typically busy for professional theatre: September-early November, February-March
• Familiarity and experience with Github

Figure 53 is committed to building a culturally diverse staff and strongly encourages applications from people of color, women, LGBTQ+, those living with disabilities, or a member of any group that is traditionally excluded from work in the tech sector.

The position is open immediately. We are accepting applications through Friday, June 5th.

To get a sense of our company culture and HR policies, we encourage you to take a look at our handbook.