Guest List Manager

This is a Full Time Job

Factory Town - Guest List Manager

WHO ARE YOU?

Do you enjoy dance music? Are you passionate about guest list logistics and operations? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a strong logistics and hospitality background. Sounds like you? Then keep reading…

THE ROLE

The Guest List Manager is responsible for overseeing the full scope of guest list operations at Factory Town. This role ensures smooth and professional handling of guest list submissions, approvals, distribution, and check-in logistics. The ideal candidate is organized, proactive, and thrives in a fast-paced live entertainment environment where clear communication and discretion are key.

REPORTING
• Manage guest list submissions by collecting, organizing and verifying all internal and external guest list submissions (artist teams, promoters, staff, label contacts, etc)
• Maintain up-to-date records of comp policies and allocation limits
• Serve as the main point of contact for guest list-related inquiries from staff, artist representatives, and VIP coordinators
• Confirm entries and changes in a timely, professional manner
• Finalize and distribute the master guest list to box office and security teams prior to each event
• Ensure that entry logistics for guests are clear, efficient, and aligned with venue protocols
• Coordinate with VIP hosts, artist relations, and ticketing teams for smooth onsite experiences
• Enforce venue and company policies regarding guest list usage and limits
• Track and report comp usage per department, team or artist as required
• Flag any misuse or irregularities to management or HR
• Maintain accurate documentation of each event's guest list allocations and check-in activity
• Support post-show reporting and reconciliation when needed
• Other special projects as needed

QUALIFICATIONS
• Prior experience in live entertainment, hospitality, artist relations, or venue operations
• Strong organizational and administrative skills; detail-oriented and reliable
• Excellent written and verbal communication skills; calm and professional under pressure
• Comfortable working nights, weekends and holidays as required by event schedules
• Ability to manage sensitive information with discretion and integrity
• Familiarity with guest list or ticketing platforms (e.g., Lennd, Frontgate, Eventbrite, Ticketmaster, internal CRM tools) a plus
• Exhibit exceptional critical-thinking and problem-solving ability
• Possess excellent organizational, communication, and analytical skills with the ability to prioritize and handle multiple tasks simultaneously in a fast-paced environment
• Periodic travel is required

WORK ENVIRONMENT
• Must be able to tolerate loud noise levels & busy environments
• Must be willing to frequently work and travel to work events during the nights, holiday, and weekend hours, as required, to meet deadlines and work events.

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.