Manager, Master Control Operations

This is a Full Time Job

Location: Bristol, Connecticut, United States; Town of Bristol, Connecticut, United States

Job Summary:

On any given day at Disney Entertainment & ESPN Technology, we're reimagining ways to create magical viewing experiences for the world's most beloved stories while also transforming our media business for the future. Whether that's evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney's unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you'd love working here:
• Building the future of Disney's media: DE&E Technologists are designing and building the infrastructure that will power our media, advertising, and distribution businesses for years to come.
• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Content Operations is ultimately responsible for successfully delivering entertainment and sports content to millions of people every day. This involves developing, operating, and leading a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also leads technology operations in Latin America, Europe and Asia Pacific.

The Manager, Network Origination is responsible for providing oversight and support of the distribution concepts for all server based, live content and commercials for Disney's linear broadcast and cable networks, as well as streaming platforms. This role builds and implements standard operating procedures, policies and processes for assigned functions of the department. In addition, evaluates and educates subordinates in quality control and follow through procedures for reports, technical troubleshooting and adherence to all standard operating procedures. Responsible for hiring, training, scheduling and overall management of staff and facilities.

Responsibilities
of the Role
• Leads a team of supervisors and technical operating personnel in support of content distribution for Disney content
• Creates and monitors technical training programs and employee progress
• Prepares and delivers employee performance evaluations; recommends merit increases & possible yearly and spot bonus awards
• Coordinates and leads all aspects of technical operations and/or campus facilities to ensure efficient and smooth operations
• Participates in planning with various partners as well as all other clients (Programming Ad Sales, Disney Streaming, Human Resources, Affiliate Divisions, etc.) to ensure the adequacy of technical facilities and staff to achieve targeted results
• Plans and coordinates with engineering groups regarding the installation and implementation of new equipment
• Evaluate and educate subordinates in follow-through procedures for reports, technical troubleshooting and workflow efficiencies
• Expected to lead or participate in special projects
• Collaborate with partners in Disney network distribution and Transmission facilities at multiple physical locations across the country.

Basic Qualifications

• A minimum of 10-years experience of network or major market experience in management and multi-platform operations dealing in the execution of network operations and preparation and distribution of content
• Strong collaboration skills with the ability to gain consensus through personal influence
• Ability to lead multiple team members, including development and workload management
• Scheduling flexibility to oversee high-profile events

Preferred Qualifications

• In-depth knowledge of the technical equipment involved in multi-network operations
• Bi-lingual (English/Spanish)

Required Education

• College Degree in Communications, Production, Management or related fields

The hiring range for this position in Bristol is $135,000 to $165,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.