Senior Manager, Client Services

Full Time Job
Entravision Digital is looking for a Senior Manager, Client Services to lead the client services and sales planning team in support of Entravision's Digital Agency Services business. This role is a player-coach role that may manage a small list of accounts in addition to developing his/her team to ensure Entravision's clients receive excellent service and manage clients' digital campaigns to maximize clients' marketing KPIs.

Essential Functions

· Manage a team of account managers and sales planners

· Take an active role in key client meetings (e.g. campaign kick-off calls, campaign recap meetings, quarterly business reviews) and act as a trusted Entravision Digital subject matter expert in high-profile client pitches and meetings.

· Coach and develop a highly effective client services team that delivers quality service maximizing clients' marketing outcomes leading to improved retention and upsell rates.

· Contribute to process and other operational improvements that elevate our offerings and improve our sales planning and account management operations

· Partner with digital sales managers, account executives and your team to deliver strategy, insights, and measurement aligned with clients' business goals

· Work with team to develop dashboards to track campaign KPIs including, pacing, eCPC, eCPM, CPL and CPA

· Team with internal functional partners including creative services and ad ops to ensure all client assets and campaigns are completed on time and correctly

· Own high-level, strategic client deliverables including campaign recap decks and leverage strong knowledge of the overall digital media landscape to transform data into insights



Position Type/Expected Hours of Work

This is a full time position. Actual hours and schedule may vary.

Supervisory Responsibility

Reports directly to EVP of US Digital

Required Education & Experience

· Bachelors or equivalent with an emphasis in marketing, business or quantitative major preferred

· 5+ years account management experience

· 3+ years of digital media experience

· 2+ years prior experience managing and growing teams with varied experience levels

· Experience planning and/or buying digital media, for some of the following: Paid Search, Facebook Ads, YouTube Ads and/or Programmatic Media

· Excellent verbal and written communication skills

· Demonstrated critical thinking ability

· Comfortable in an unstructured environment

· Takes initiative to establish new processes when its necessary

· Solution-oriented. Bias for Action.



Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.