Customer Service Manager Betql

This is a Part Time Job

Our aim is to help consumers beat their sportsbook and have more fun betting. We do this through our BetQL platform (website and app) by analyzing 350,000 bets per year across seven sports to identify mispriced lines. Our team is relentlessly focused on providing sports bettors with the best-in-class sports betting analytics platform.

As a Customer Support Lead you'll play a key role in ensuring our subscribers have an exceptional experience.

Responsibilities:

• Recognize individual customers' support needs and provide helpful insight and best solutions to resolve their inquiries
• Respond to customers through a variety of channels including email, real-time online chat, social, and text message
• Maintain CRM with customer inquiries and information as a result of communication with customers
• Generate ideas and execute on initiatives that proactively delight our customers
• Strategize ways to improve our support, streamline our processes, and better serve our customers
• Communicate with customers regarding payment support
• Contribute to customer support playbook that helps us develop the best-in-class support
• Support the integration of customer support systems as needed
• Note: This role is able to work remote

Qualifications:

• 1-3 years of professional experience in a customer service or customer support focused role preferred
• Availability to work flexible hours that include nights and weekends to coincide with sports calendar
• Experience and proficiency with help desk software (i.e. ZenDesk)
• Experience providing technical assistance to preferred
• Exceptional written and verbal communication skills
• Ability to work independently and stay calm under pressure
• Problem solver: there's no issue that doesn't have a creative solution
• General knowledge of sports betting and daily fantasy sports is strongly preferred
• Willingness to become an expert on the BetQL and RotoQL platforms

Administrative Support Workers