IT Service Desk Analyst
Confidential Via Staffing Firm
Beverly Hills, CAThis was removed by the employer on 12/4/2021 5:04:00 AM PST
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Full Time Job
IT Service Desk Analyst / Tier 2
The world's leading entertainment agency has an immediate need for a Service Desk Analyst, Tier 2 level, to provide phone and desktop coverage for inbound support calls in their Los Angeles office. This includes remote and desktop support for Wi-Fi, laptops, desktop, and mobile devices. In this role, the Service Desk Analyst will be responsible for technical troubleshooting, effectively communicating technology to non-technical personnel, escalating / documenting incidents in ticketing system, and most importantly, providing high-level customer service to internal VIPs with executive presence.
*Please note, this is not a remote opportunity, company is located in the Beverly Hills area.
Requirements:
• 3 to 5 years of advanced, technical, help / service desk experience
• Experience working in a Microsoft Office 365 Enterprise support environment utilizing the latest tools and methodologies including Bomgar, Chef, ServiceNow, and ITIL processes
• Advanced knowledge with supporting and troubleshooting Apple and Windows computer systems, mobile platforms like iOS and Android, and troubleshooting the current versions of Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Exceptional communication skills (written and verbal), for both desktop and remote troubleshooting
• Experience with troubleshooting and supporting Voice over IP phone systems such as Cisco Call Manager
• IT ticketing systems
• Experience with Adobe Creative Cloud preferred
• Entertainment / media background preferred
• College degree or equivalent experience
This is an ongoing, contract opportunity to go through 2022. Qualified candidates, please email resumes to recruiter26@11thr.com for an immediate reply.
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November 10, 2021
/Jeff Ganter
Beverly Hills
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