Sr Technical Support Engineer
Disney Television Animation
Glendale, CAThis was removed by the employer on 2/22/2020 8:57:00 AM PST
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Full Time Job
Job Summary:
We're looking for an intellectually curious, business-savvy, analytical powerhouse to join the Disney Television Animation Technology team as a Senior Technical Support Engineer. In this role, you will be responsible for supporting solutions across the various Disney Television Animation: Business departments, Production Crews and Development Crews.
Responsibilities:
Senior Technical Support Engineers (STSEs) interact with department management, animation production crews and supporting departments to provide second tier technical support to the DTVA production business. STSEs work closely with our technology vendors and our Technology department's System Administrators and Technical Coordinators to resolve multi-platform software and hardware problems for production, development and administrative users.
• Leads troubleshooting complex production support situations. Leads support researching, testing and implementing optimized technical solutions for production users.
• Vendor troubleshooting
• Access Directory administration
• Special Issue tracking and qualification
• Multi-platform computer system management (Linux, Apple OS X and Windows):
• Administration
• Security policy / access rights
• Imaging
• Remote control
• Customization
• Application support
• Leverages array of software utilities to troubleshoot and streamline department services
• Understands production workflows and timelines.
• Measure, calibrate and validate color reference displays and OS parameters to meet DTVA production requirements.
• Performs miscellaneous technical special projects as assigned by department management.
• Writes scripts as needed for automating processes.
• Functions as a point of support escalation within the Support Engineering group.
Preferred Qualifications:
• 5 to 8 years of experience working with (advanced troubleshooting and configuration experience) Linux or UNIX, Mac OS and Microsoft Windows based systems in a network environment.
• 5 to 8 years of experience working with computer graphics / media applications
• 5 to 8 years in supporting computer systems in a large company / enterprise environment.
• 5 to 8 years of experience working with network management and administration utilities in TCP/IP networking environment.
• Ability to script OS functions on Linux, Mac OS and Microsoft Windows.
• Able to communicate technical information effectively – both written and verbally.
• Ability to work in a fast pace, production critical team environment.
• Must have a strong customer service orientation and have the ability to work with a diverse user community.
• Must be well organized and detailed oriented.
Preferred Education
• Bachelor's degree in a technical discipline.