Senior Mgr, Account Management Operations

This is a Full Time Job

DESCRIPTION OF POSITION
The Senior Manager, Account Management manages and oversees the Disney Online account management organization, responsible for overseeing the advertising operations across DOL digital, mobile and video properties as well as monitoring incoming and outstanding campaign revenue within the Ad operations department. This position plays a critical role in enabling successful campaign execution and income recognition of all DOL advertising programs. The Sr Manager frequently works with Sales executives, agencies, clients and internal partners personally and through the account management team to provide clients with advanced digital marketing solutions. This role will take the lead in launching, optimizing and troubleshooting ad campaigns.

The Senior Manager, Account Management is responsible for retention and growth of the existing client base through individual efforts and efforts of the account management team to deliver profitable quality service.
Tasks include hiring, training and developing Account Management managers and staff to drive results for clients, retaining clients, growing existing clients with new services, and providing support for new service development and infusing the services into the client base.

This role serves as the primary contact for all ad-revenue-related operating matters for sales executives, site stakeholders, accounting and finance teams.

RESPONSIBILITIES
? People Management ? Responsible for all functions of running their teams; ie, coaches and supervises managers with teams of Sr Account Managers, Account Managers Associate Account Managers and Technical Account Managers across multiple locations. Responsible for strategic direction of workload, team structure/staffing and proactively addresses improvement areas.
? Strategic Solutions ? Works with internal Finance, Accounting, Content, Technical Product Mgmt, Sales Leadership, Shared Services and others to provide direction and guidance on solutions to ensure business needs and revenue goals are met; proactively identifies solutions to further business goals. Proficient in ad system and accounting system capabilities and drives support and consensus on future enhancements.
? Efficiency ? Thinks strategically and ensures efficiency in workflow by driving cross department processes and tool enhancements, makes staffing suggestions as needed identifies and monitors key performance metrics and proposes and executes changes where needed to improve efficiency.
? Project Management ? Acts as a liaison and coordinates efforts between Sales and Marketing, Asset Management, Site and Technical Content Teams, Third Party vendors and Agencies, as well as the various DOL Finance Accounting, product and project management offices.
? Special strategic projects and other ad hoc duties as assigned

QUALIFICATIONS FOR POSITION
? B.S. or B.A. in relevant discipline (MBA a plus)
? Minimum 7+ years related experience
? Minimum 3+ years of people management
? Minimum 3+ years experience in the advertising industry (online preferred)
? Extensive knowledge of one or more online advertising management systems
? Experience overseeing mission-critical services provided to Fortune 500 customers
? Strong organizational skills and the ability to multi-task
? Outstanding verbal and written communication skills
? Experience and demonstrated success in leading high performing teams is essential?management of remote teams across multiple locations
? A solid understanding of the internet and media markets/business models
? Passion for understanding and serving the unique Disney community

SPECIFIC SKILLS REQUIRED
? Thrives in a fast paced environment, managing multiple key initiatives at one time
? Ability to balance and lead through competing priorities
? Ability to manage and lead within the rapid pace and constantly changing online advertising industry
? Able to excite a team and articulate strategy and direction to achieve desired outcome
? Can drive collaboration, bringing together sales, product and technical teams to achieve shared goals
? Ability to present ideas and gain consensus and support with internal and external working groups
? Top organizational skills, able to prioritize diverse projects spanning multiple functional areas
? Orchestrate multiple activities involving a large number of people and moving parts simultaneously
? A high degree of comfort interacting and negotiating with all levels of the company
? Proficiency in managing activities against deadlines, business objectives and budgets
? Handles ambiguity and adversity well
? Detail oriented with sound business judgment
? Proven ability to delegate with accountability
? Diplomacy, tact, negotiation and relationship building skills are essential--particularly in situations where team members have conflicting goals and objectives
? Ability to design, implement, and improve processes
? Ability to accept/drive innovative solutions
? Ability to operate calmly and smoothly with rigor and discipline
? Ability to adapt, evolve and grow with the business
? Ability to work effectively in a matrix organization
? Ability to influence, persuade, and build relationships of trust
? Ability to ?hold his/her own? in a Senior Management setting
? Ability to build a strong team
? Understanding of business intelligence tools a plus

Requisition ID 302151.

BUSINESS UNIT OVERVIEW
Disney Online (DOL) produces the No. 1 Community-Family & Parenting destination on the Web, Disney com as well as the Disney Family network of sites, Disney mobile web and an industry leading suite of online virtual worlds for kids and families. The site provides comprehensive access to, and information about Disney movies, travel, television, games, mobile, music, shopping and live events. In addition, Disney Online develops and publishes a range of online products and services including Club Penguin, Pirates of the Caribbean Online, Disney's Toontown Online, Disney Fairies Pixie Hollow, the upcoming World of Cars Online and the new DisneyXD com entertainment destination.�