Summer Intern - Client Services

This is a Full Time Unpaid Internship


Disney Institute Client Services Internship - Summer/Fall 2020

We are…..
Disney Institute, a recognized leader in providing transformational experiences for business professionals and organizations around the world. We are a global leader in customer service, leadership excellence and human capital engagement. We impact people and organizations by using Disney principles to build a bridge from insight to action. Participants from virtually every industry can think and act differently about their business or organization.

Responsibilities:

Make an impact by.....
The Client Services team is an integral part of Disney Institute and is critical to the success of our overall business. They serve as the link between Disney Institute, our partners and clients. As a Client Services Intern, it will be important to demonstrate a high level of analytical aptitude, guest service skills, confidence in one's own ability, and discretion. A successful intern works well in a team environment while potentially supporting multiple Cast Members in a variety of portfolios including Advisory Services, Meetings & Conventions, Professional Development Courses, Sponsorship Series, and Summits. All interns at Disney Institute will participate in an Intern Development Program, which will include meetings with an assigned mentor, professional development opportunities, and a final presentation/project to share experiences and insights from your internship.

Responsibilities
may include:
• Building and maintaining positive relationships with partners, guests, and clients
• Answering basic client and guest questions regarding Disney Institute products
• Scheduling and participating in meetings; maintaining accurate notes, record of deadlines, and communication
• Conducting research regarding Clients, companies, conferences, and trade shows
• Monitoring email inboxes
• Reviewing orders for accuracy
• Setting up and assisting with in-house client meetings
• Creating and maintaining communication templates and program records
• Coordinating and reviewing logistics for client site visits and programs; assisting onsite as operational needs demand
• Working within multiple computer systems to ensure accurate and consistent information
• Working effectively with Client Services Coordinators to support portfolio needs
• Partnering with Administrative team to inventory supplies, order, and restock

Basic Qualifications:

What you bring to the role.....
• Works well in a fast-paced environment with ability to handle multiple tasks and competing priorities
• Maintains positive working relationships with Cast Members, clients, and operating areas with ability to work individually or as part of a team
• Excellent verbal and written communication skills including professional telephone etiquette
• Strong analytical, organizational and problem-solving skills with attention to detail
• Ability to handle confidential information
• Self-starter with need for minimal follow up
• Proficiency in Windows environment including Outlook, Word, Excel, and PowerPoint
• Ability to learn new software applications

Preferred Qualifications:

• Bilingual
• Experience working with executives or other senior leaders
• Proficiency in Siebel, R2, Certain, DSCS, WebBEO, WorkFront
• Valid U.S. driver's license
• Previous Walt Disney Parks & Resorts experience

Required Education

• Current student or recent graduate pursuing a degree in Business, Human Resources, Communications, or closely related field

Additional Information:

Internship Eligibility:
• At the time of application, must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months OR currently participating in a Disney College Program or Disney Professional Internship
• Must be at least 18 years of age
• Must not have completed one year of continual employment on a Disney internship or program.
• Must possess unrestricted work authorization
• Must provide full work availability
• Must provide own transportation to/from work
• Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)

Program Length: The approximate dates of this internship are June 2020 through January 2021. Interns must be fully available for the duration of the internship.

Housing: This internship is based in Orlando, FL. A limited amount of company-sponsored housing is available on a first-come, first-serve basis.

About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disney's iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney's global consumer products operations include the world's leading licensing business across toys, apparel, home goods, digital games and apps; the world's largest children's publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Business Productions, LLC, which is part of a business segment we call Parks, Experiences and Products.

Disney Business Productions, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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