Consumer Counselor

This is a Part Time Job


KGOTELEVISION, INC.

POSITION: Consumer Counselor (Part-time)

DATE POSTED: October 16, 2018

DEPARTMENT: News - Seven On Your Side

ABC7 News/KGO-TV, the ABC owned-and-operated station in San Francisco, CA is looking for a Consumer Counselor to join their ''Seven On Your Side'' department. The position is part-time.

Key responsibilities include:
--Answer consumer calls and provide assistance by giving referrals and information relevant to the viewer's complaint.
--Resolve consumer issues for those who email ''Seven On Your Side.''
--Enter each call, email, and follow-up investigation correspondence into consumer database.
--Communicate with companies to resolve consumer issues.
--Conduct online research to assist the consumer.
--Track trends and complaints. Flag potential news stories.
--Attend community popup events around the Bay Area as needed; provide in-person assistance to viewers.
--Serve as brand ambassador and positively represent ABC7 News/KGO-TV in all correspondence with viewers and companies.

Required skills and qualifications:
--Outstanding communication skills via phone and email.
--Highly proficient in online research.
--MS Word, Microsoft Outlook, Database Entry.
--Problem solving.
--Effective listening, verbal and written communication skills.
--Knowledge of consumer issues preferred (laws, scams, contracts, etc.).

TO APPLY:
Please log on to: www.disneycareers.com and search for Requisition ID# 602156BR (Consumer Counselor Part-Time), ABC Owned Television Station (KGO-TV), create a candidate profile and upload your resume and cover letter.

NO PHONE CALLS PLEASE

CLOSING DATE FOR APPLICATIONS: Open until filled.

The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

ABC7 is an Equal Opportunity Employer - Female/Minority/Veteran/Disability/Sexual Orientation/Gender Identity.

About Disney ABC Television Group:

Disney/ABC Television Group (DATG) redefines the future of media and entertainment. Delivering compelling creative, great storytelling, ground-breaking technology, high-impact marketing and innovative distribution, DATG offers multiple opportunities to build a career that supports entertaining and informing the world. A key unit of The Walt Disney Company, one of the world's most admired vertically integrated media enterprises, DATG includes global live action and animation entertainment, news, owned television stations, and radio. If you've got a passion to join our team of talented professionals we want to hear your story.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with KGO Television, Inc., which is part of a business segment we call Disney ABC Television Group.

KGO Television, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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