Systems Analyst
Discovery Communications
Knoxville, TNThis was removed by the employer on 2/20/2020 6:36:00 AM PST
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Full Time Job
Our Team/Summary
As Discovery Communications’ portfolio continues to grow – around the world and across platforms – the Global Technology & Operations team is building media technology and IT systems that meet the world class standard for which Discovery is known. GT&O builds, implements and maintains the business systems and technology that are critical for delivering Discovery’s products, while articulating the long-term technology strategy that will enable Discovery’s growing pay-TV, digital terrestrial, free-to-air and online services to reach more audiences on more platforms.
From Amsterdam to Singapore and from satellite and broadcast operations to SAP, we are driving Discovery forward on the leading edge of technology.
The Role
We are looking for dynamic members for our new Enterprise Products and Services team. You must be motivated, curious and a team player. You will share the ownership of the platform and support the day-to-day running of Discovery's growing SAAS platforms. Only Champions need apply.
Responsibilities
1. Administer, maintain and troubleshoot core business applications
2. Performs problem analysis to resolve application and service issues
3. Work with customers to analyse processes and requirements and provide solutions
4. Create and maintain documentation
5. Evaluate new features and functionalities
6. Work with vendors to escalate technical issues
7. Provide training sessions and workshops to promotes end-user self-sufficiency
8. Structure and prioritise business requirements and communication plans with Business Analysts, Project Leads and IT teams for review and approval
9. Assist with research and evaluation of new products, services and technologies
Requirements
* 3 years or more experience in a fast-paced IT environment as a Business/Solutions Analyst, preferably working in an Agile environment.
* Bachelor's degree in Information Systems, Computer Science, Business Administration, or equivalent degree/work experience preferred
* Working knowledge of multiple SAAS products/services like Jira, Confluence, Slack, Office 365, G-Suite, Zoom, ServiceNow, Box, Smartsheet and Workplace highly preferred
* Exceptional organizational and time-management skills
* Good grasp on computer, network and ITSec fundamentals as well as IT best practices
* Detail oriented and work with minimal supervision
* Team player
* Beyond excellent soft skills (communication, collaboration, documentation and presentation)
* Eager to learn and enjoy challenges
* Must have the legal right to work in the United States
* Perform other duties as assigned
Sterling, Virginia, VA, Knoxville, Tennessee, KX, TN