Manager - People & Culture Operations
Discovery Communications
Knoxville, TNThis was removed by the employer on 10/6/2021 8:32:00 AM PST
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Full Time Job
Overview
People & Culture Operations Manager
Responsibilities
• Responsible for the service delivery (recruitment administration and onboarding) in the Americas for Discovery employees.
• Lead and develop a team responsible for processing data updates and general administration of recruitment services and onboarding
• Support the maintenance of all relevant content (internal and customer facing alike) on the Discovery People Portal in partnership with the Knowledge Management team.
• Support the management team in the development of efficient and innovative strategies to meet the operational requirements of the organization in line with agreed KPIs and SLAs
• Work with the management team and peers to identify opportunities to improve the candidate experience, both in recruitment and onboarding
• Continuously coach team members on services and performance improvement, providing feedback and training to upskill them
• Partner with the Specialist Recruitment team to anticipate hiring needs based on business growth plans, to ensure correct team sizing to respond to demand
• Act as a point of escalation for complex queries
• Prioritize the workload and requests for team, working closely with other leaders within the broader team to ensure effective delivery across the Global Services offerings
• Ensure collaborative working environment in team to support knowledge sharing and effective balance of team capacity, capabilities and service
• With support from the direct manager, identify and mitigate risk for the supported services
Qualifications
• 7-10 years of overall work experience, minimum 2 in a leadership role
• Proven track of record in working cross countries, in multicultural organizations
• 1-2 years of experience in services or similar environment
• Solid understanding and experience in recruitment / recruitment administration
• Experience / exposure to deployment of recruitment tools / system is highly advantageous but not mandatory
• Experience working with ServiceNow, SuccessFactors, ICiMS and other enabling technologies is desirable
• Experience of building, maintaining and managing strong relationships with stakeholders is a must
• Highly motivated and self-starter, fast-paced with high level of energy and pro-active approach to work
• Ability to communicate professionally, clearly and effectively to target audiences
• Ability to work under pressure to meet deadlines on multiple projects or tasks concurrently
• Comfortable working with a global consumer base and different cultures