HR Services Coordinator

This is a Full Time Job

HR Services Coordinator - Leaves

Discovery, Inc., the new global leader in real life entertainment with powerful brands such as Discovery Channel, TLC, Animal Planet, HGTV, Food Network, and Travel Channel, is searching for a Human Resources Coordinator-Leaves in Knoxville, Tennessee to join our HR Operations team. In this non-exempt position, you'll be Tier 1 when it comes to direct contact with customers and internal support of HR partners concerning the company's leaves programs. Responsibilities include answering of employees’ inquiries through the HR Portal and case management system, troubleshooting questions related to the administration of leaves benefits, as well as compensation, HRIS and Case Management systems functionalities. You'll partner and collaborate with other members of the HR Operations team to determine escalation protocols to ensure compliance within all areas.

Responsibilities

What You'll Be Doing
• Answer HR customers’ (employees, vendors, business partners, managers, etc.) questions in regards to leaves benefits but may also include payroll, taxes, absence, time, compensation and HRIS Administration.
• Administer leave of absence information/eligibility to inquiring employees and triage cases to appropriate HR Services Specialist for leaves management
• Serve as front line, Tier 1, administration for employee requests ensuring exceptional customer service satisfaction.
• Document all inquiries, issues and transactions using the case management system
• Coordinate the planning, development, and implementation of consistent position management processes to release positions for hire.
• Serve as front line benefit administration, answering questions regarding benefit plans while escalating questions to HR Services Specialist and HR Operations management as needed.
• Maintain and ensure compliance with organizational approval guidelines for hiring processes; review position transactions for accuracy and conformity to policy guidelines.
• HRIS research/troubleshoot on a variety of areas such as HCM, benefit, payroll, compensation, performance management, absence management, time, workflow processes, security set up, integration and case management system
• Design and develop reports, queries and extrapolate data/information
• Participate in projects and initiatives to improve processes and drive efficiency
• Achieve performance measures and adhere to established SLA requirements
• Perform other responsibilities as assigned, which may become essential to the position

Requirements

You
• You have a Bachelor's Degree in HR / business / or related field; or equivalent work experience
• Minimum one year of HR experience, preferably in a leaves capacity within an HR operations team, service provider and/or shared services environment
• Knowledge and understanding of leave and benefit administration is required
• Knowledge of HR Systems (SAP, Workday, is a plus.)
• Knowledge of case management systems (ServiceNow is a plus)
• Strong verbal/written communication skills, organization skills, detail-oriented, yet able to analyze and recommend alternatives
• Ability to prioritize and address competing demands; multi-tasking capacity critical
• High degree of respect for the confidentiality and sensitivity of HR and payroll data
• Proficient in MS Office Suite (Excel, Word, Powerpoint, Visio, etc.)
• Must be able to demonstrate ability to learn and understand various computer systems
• Must possess the ability to work effectively within a fast-paced environment

Want to Learn More?

Learn more about our company culture and life at Discovery, Inc. at our website.

About Discovery, Inc.

Discovery is the global leader in real life entertainment, serving passionate fans around the world with content that inspires, informs and entertains. Discovery delivers over 8,000 hours of original programming each year across deeply loved content genres.

Available in 220 countries and territories and 50 languages, Discovery is a platform innovator, reaching viewers on all screens and services, from linear, free-to-air and pay–TV channels to digital products and streaming services, to social and mobile-first content and formats. Discovery’s portfolio of premium brands includes Discovery Channel, HGTV, Food Network, TLC, Investigation Discovery, Travel Channel, Turbo/Velocity, Animal Planet, and Science Channel, as well as OWN: Oprah Winfrey Network in the U.S., Discovery Kids in Latin America, and Eurosport, the leading provider of locally relevant, premium sports and Home of the Olympic Games across Europe.