Coordinator - People & Culture Ops

Full Time Job
Discovery, Inc., the new global leader in real life entertainment with powerful brands such as Discovery Channel, TLC, Animal Planet, HGTV, Food Network, and Travel Channel, is searching for a Coordinator-Operations in our Knoxville, Tennessee office to join our People & Culture/Human Resources team.

As People & Culture Operations Coordinator, you'll be the front line (Tier 1) support engaging in direct contact with customers and internal support of HR partners. You'll be tasked with answering employees’ inquiries through our internal portal and case management system, troubleshooting questions related to the Tier 1 administration of benefits, compensation, HRIS and Case Management systems functionalities. In this incredibly collaborative role, you'll team up with other operations members to determine escalation protocols to ensure compliance within all operational SLAs.

Responsibilities

What You'll Be Doing
• Answer customers’ (employees, vendors, business partners, managers, etc.) questions regarding benefits, payroll, taxes, absence, time, compensation and HRIS Administration.
• Serve as front line, Tier 1, administration for employee requests ensuring exceptional customer service satisfaction.
• Document all inquiries, issues and transactions using the case management system
• Serve as departmental liaison with recruiting and HR Business Partners regarding open and available positions.
• Serve as departmental point of contact for recruiting to schedule and administer candidate interviews.
• Coordinate the planning, development, and implementation of consistent position management processes to release positions for hire.
• Administer leave of absence information/eligibility to inquiring employees and triage cases to appropriate People & Culture Services Specialist for leaves management
• Serve as front line benefit administration, answering questions regarding benefit plans while escalating questions to the specialist and P&C Operations management as needed.
• Maintain and ensure compliance with organizational approval guidelines for hiring processes; review position transactions for accuracy and conformity to policy guidelines.
• Perform HRIS research/troubleshoot on a variety of areas such as HCM, benefit, payroll, compensation, performance management, absence management, time, workflow processes, security set up, integration and case management system
• Design and develop reports, queries and extrapolate data/information
• Participate in projects and initiatives to improve processes and drive efficiency
• Achieve performance measures and adhere to established SLA requirements
• Perform other responsibilities as assigned, which may become essential to the position

One thing to note:

Although we try to stick to a typical 8 hour work schedule, sometimes our work extends into evenings, holidays. Don’t worry though, one of our core values is Work/Life Balance and we stick to it. We’re definitely flexible and get that work is only one part of your life.

Requirements

Who You Are
• You have 1 years of experience in human resources and Bachelor Degree in HR / business / or related field
• It's a plus if you have 1 years of experience within an HR operations team, service provider and/or shared services environment
• You have experience in leave and benefit administration
• You've worked in HR Systems previously. It's a plus if you've worked in SAP, iCIMS, and SuccessFactors.
• You're knowledgeable of case management systems such as ServiceNow
• You have strong verbal/written communication skills, organization skills, you're detail-oriented, yet able to analyze and recommend alternatives
• You're able to prioritize and address competing demands with a very strong ability to multi-task efficiently
• You have a high degree of respect for the confidentiality and sensitivity of HR and payroll data
• You enjoy learning new computer systems and programs and are able to pick them up quickly.
• You can work quickly and efficiently within a fast-paced global environment and atmosphere
• Must have the legal right to work in the United States

Want to Learn More?

Learn more about our company culture and life at Discovery, Inc. on our website.

About Discovery, Inc.

Discovery is the global leader in real life entertainment, serving passionate fans around the world with content that inspires, informs and entertains. Discovery delivers over 8,000 hours of original programming each year across deeply loved content genres.

Available in 220 countries and territories and 50 languages, Discovery is a platform innovator, reaching viewers on all screens and services, from linear, free-to-air and pay–TV channels to digital products and streaming services, to social and mobile-first content and formats. Discovery’s portfolio of premium brands includes Discovery Channel, HGTV, Food Network, TLC, Investigation Discovery, Travel Channel, Turbo/Velocity, Animal Planet, and Science Channel, as well as OWN: Oprah Winfrey Network in the U.S., Discovery Kids in Latin America, and Eurosport, the leading provider of locally relevant, premium sports and Home of the Olympic Games across Europe.