Usher

This is a Full Time Job



If you enjoy the outdoors and being surrounded by Baseball, this seasonal job is for you!

The Comerica Park Usher – Ticket Taker staff delivers optimum service to fans in a friendly, pleasant and professional manner through various contact points. They provide fans with correct and accurate information, problem resolution, and positive experiences.

KEY RESPONSIBILITIES:
• Ushers and Ticket Takers are assigned to specific locations, they act as a host to the guests in their area. Ensuring that all guests are properly ticketed, are seated in their proper seat and that they are safe and comfortable. May also be assigned to gates to scan guest tickets upon entry into the ballpark and greet guests as they enter/exit the ballpark.
• Proactively address guest needs by answering questions, giving directions and other information regarding the ballpark and surrounding areas. Never avoiding a guest or leaving a question unanswered.
• Ushers seating guests are expected to escort guests to proper seats and wipe down seats for guests.
• Responds to and resolve guests' questions, concerns, complaints or suggestions in a professional and polite manner. Recognize and respond effectively in emergency situations.
• Seek out opportunities to talk with guests & offer them assistance if needed to maintain and enhance existing business.
• Assist in keeping the ballpark clean.
• Monitor assigned area for cleanliness and safety, addressing concerns with supervisor/management.
• Enforce policies, rules and regulations of the ballpark.

Ushers and Ticket Takers provide a positive ballpark experience for all guests and colleagues at Comerica Park. This position requires membership in the Service Employees International Union after working 30 games.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
• Strong interpersonal skills and provide excellent customer service, strong communication skills to proactively engage with Guests, colleagues and management.
• Strong observational skills to proactively identify Guest needs and ensure that guests are having a memorable experience. Must be attentive to guest's needs, have full knowledge of all policies, services, and facility locations. (Staff will be trained in these areas).
• Must be able to stand for long periods of time and be exposed to different types of weather (sometimes extreme weather). Must be able to work long hours, days, nights, weekends and holidays.
• Must be able to report to work 2 - 2 ½ hours prior to game time. Usher - Ticket Taker colleagues works on average, 5 – 7 hours per event. Hours are dependent on the length of the baseball game, weather delays, extra innings, etc.
• Must be able to work at least 35 games per season.
• Must be able to walk stairs.
• Must have reliable transportation.
• Candidates must be 18 years of age
• Must be able to work events beyond baseball, including but not limited to: concerts, high school games, charity walks, etc. Large scale concerts are mandatory to work. Events take place throughout the year including baseball off season.

Background checks will be performed on all candidates offered a position.