Customer Relationship Management Assistant
Detroit Tigers
Detroit, MIThis was removed by the employer on 12/18/2019 5:17:00 AM PST
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Full Time Job
Customer Relationship Management (CRM) Assistant (Seasonal)
KEY RESPONSIBILITIES:
1. Monitor Salesforce CRM campaigns to ensure timely completion of tasks, activities, and opportunities
2. Daily monitoring of the Salesforce CRM system to maintain data integrity/hygiene
3. Maintain steady pipeline of assigned leads in Salesforce CRM for a fast paced diverse sales staff
4. Create and maintain dashboards in Salesforce CRM for use by ticket department management and end users
5. Analyze and summarize sales data and Salesforce CRM user activity for ticket department management and organization executives
6. Explore and propose enhancements and available apps for our Salesforce CRM system
7. Generate and summarize performance reports through CRM for end users
8. Import new lead sources into CRM system as necessary
9. Assist with sales events where Salesforce CRM is utilized for check-in and event based revenue reporting
10. Additional projects as necessary
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
1. The ideal candidate will possess a minimum of a bachelor's degree in a business or IT related field or be nearing degree completion in 2020
2. The ideal candidate must be available full-time
3. Experience with CRM systems, preferably Salesforce, a major plus, but not required
4. Excellent computer skills with a strong proficiency in Microsoft Office products especially Microsoft Excel (PivotTables, VLOOKUP, advanced formulas, etc.). Knowledge of database software a plus (Microsoft Access). Preferred knowledge of ETL tools (Data Loader)
5. Organized, analytical, methodical thinking
6. Ability to function in a fast-paced environment, handling multiple projects simultaneously while adhering to deadlines
7. The ideal candidate must be willing to work long hours, including days, nights, weekends and holidays
WORKING CONDITIONS:
1. Office Environment
2. Some evening, weekend, and holiday hours will be required