Team Leader, Live Unit Subtitling
Deluxe EntertainmentLondon, UK
Full Time Job
Deluxe Media is currently recruiting for a Team Leader for its Live Unit at their office in West London (Perivale).
The Deluxe Media Live Unit provides live subtitling services to a range of clients. The Live Unit Team Leader will be a member of the Live Unit team, working across both Salford and West London and will provide live subtitling as required. In addition to carrying out the role of Live Unit Subtitler, they will also work alongside the Live Unit Manager to ensure that all live programming is adequately resourced, quality control standards are met and training is provided to the Live Unit and wider department. This role reports to the Live Unit Manager.
• Live subtitling.
• Perform daily checks on the live unit roster and schedule.
• Live unit scheduling and allocating as required.
• Ensure QC checks are scheduled and carried out on live work.
• Co-ordinate live subtitling training; new staff and cross-training of current staff.
• Provide first-line troubleshooting for Live Unit technical issues.
• Provide first-line support and advice to the Team for work, and personal matters where relevant.
• Assist with the performance review process.
• Contribute to Operations meetings.
• Report all technical issues to technical team and assist in resolution where possible.
• Contribute to MAS projects as required.
• Manage leave requests
• Update client services on subtitle outages in absence of Live Unit Manager.
Two years' experience in a multi-client, live subtitling environment is essential for this role, along with a proven track record in delivering live subtitles to meet client SLAs and Ofcom requirements.
Excellent working knowledge of relevant software packages - Screen Q Live, Dragon Naturally Speaking – and the ability to troubleshoot common errors.
Successful candidates will demonstrate an excellent understanding of live subtitling workflows and the ability to communicate this knowledge to colleagues in a clear and concise manner.
Experience of resource scheduling in a media environment would be an advantage.
Shift based working pattern: Monday to Sunday, 0900 - 2300
About the Company
Since 1915, Deluxe has served as the trusted partner to the global entertainment industry: from the major Hollywood studios to new global content platforms, as well as leading local content producers, broadcasters and distributors around the world.
Our comprehensive offering of creative post-production and digital delivery solutions enables our clients to enhance and maximise the value of their content globally. We provide an end-to-end suite of services unrivalled in breadth, scale and global scope: high-end audio and visual post production for television and film; content management; content marketing; content localisation; and IP-based global distribution.
Deluxe is a Los Angeles-based company with operations in over 25 countries around the world. Whilst the International business of Deluxe comprises less than half of the revenue of the business today, we expect this share to increase substantially as we lead the international growth agenda for the business.
Deluxe is a best-in-class employer, with over 8,000 of the most respected technologists and artists in the industry. We foster a culture of ingenuity, passion and collaboration to support our clients and our people, in all their endeavours.
At Deluxe, we work with the following values:
Be Pioneers: We innovate and push for boundless creativity through curiosity.
Pursue Diversity: Different views and experiences are advantages. Our global presence gives us perspectives that drive better business.
Act with Integrity: We are honest and forthright in our dealings. Building trust builds a better company.
Take Ownership: We are accountable for ourselves, our colleagues, our clients and our company.
Collaborate: Together we are stronger. We deliver more success through shared goals and mutual support.
Exceed Expectations: We understand our colleagues' and clients' needs and always exceed expectations.