Team Lead - Editorial
Deluxe Entertainment
Bangalore, KAThis was removed by the employer on 11/11/2019 10:36:00 AM PST
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Full Time Job
About us:
Designation - Team Lead
Position Overview
Manage the team's performance working with the quality leads, supervise team members, provide feedback, training working with the onboarding/training leads to create subtitles and deliver error free files to the client desk.
Responsibilities:
• Research and update the IMR and Internal redeliveries daily.
• Mentor team members
• Drive internal quality working with the quality and training/onboarding leads organize refresher training.
• Identify gap in processes working with client/content leads to address them.
• Based on quarterly quality scores identify editors to be trained on QA
• Oversee high priority clients/projects or clients that go in Hypercare mode working with the client/content leads
• Make sure we are meeting if not exceeding clients quality and turnaround expectations by ensuring the right process is adopted for the quality and turnaround time expectations ensuring right resources are picked (check if auto-assignment logic is working as intended) and well trained (working with training leads)
• Root cause analysis for Internal/External CARS
• Conduct monthly individual 1-1 meetings with metrics and areas for improvement
• Check the schedule to ensure files are not delayed and are on track
• Conduct weekly meetings and provide production updates, change in procedures/workflow etc.
• Participate in process improvement initiatives and brainstorming sessions when required.
• Attendance and leave management for the team.
• Conduct 1, 3, 6 months performance reviews for editors along with Manager/Asst. Manager.
• Attend kick of calls/client desk calls as scheduled.
Skills
& Personal Attributes
Clear & precise communication skills. Good analytical skills and strategic thinking Good people management skills. Broad cultural knowledge and wide range of interests. Team player, detail-oriented, ability to multi-task and work under tight deadline. Technically proficient in Microsoft Office, including Word, Excel, Outlook, Access, PowerPoint