SVP, Mastering & Fulfillment Operations

This is a Full Time Job

Position

Senior Vice President, Mastering & Fulfilment Operations

Position Overview

This role is part of the world-wide localization and fulfilment group within Deluxe, which supports multiple lines of business within the company. The Deluxe Localization and Fulfilment team brings together the strengths of our Subtitling, Dubbing, Mastering, Fulfilment, Platform and Audio Operations to provide best in class services to the media & entertainment industry.

The role covers two primary areas: day to day oversight and general management of LA Mastering & Fulfilment Operations, and alignment of Deluxe's global Mastering & Fulfilment teams and processes. The Mastering & Fulfilment group covers these primary areas: Media mastering services that include editorial, QC, conform, ingest and associated tasks, as well as fulfilment services that include transcoding, packaging, ingest, metadata management and associated tasks. Services are performed leveraging a combination of proprietary and standard hardware and software solutions. The role is based in Burbank, CA.

About the Team (Localization)

Localization is the process of translating and adapting content to specific geographical regions for consumption in local markets. Though many services make up the elements of the localization process including dubbing and subtitling, the goal of localization is to be authentic to the content being created, protecting the creative vision, specifically for a target market, no matter their language, culture, or location.

Deluxe is one of the world's leading localization providers to the entertainment industry. We provide clients and therefore end users with a worldwide service offering in over 50 languages for theatrical, home entertainment, broadcast TV and streaming services.

Main Duties

This role is responsible for directly overseeing Deluxe's Los Angeles Mastering & Fulfilment Operations and aligning global operations and processes to drive efficiencies, quality and best in class customer service at scale. This includes best practices for level-loading and distributing work between our primary operations teams around the world to achieve the best financial result.

A Day in the Life of this position includes:
• Directly manage LA Mastering & Fulfilment teams
• Oversee all production stages in-between and work with client services, IT and Product teams to evolve and optimize workflows across all of our related services
• Manage CapEx and staff costs, monitoring performance against annual plans through evolving forecasts
• Develop and maintain strong customer and inter-department relationships to support and grow revenue
• Work closely with in-region US client services and account teams while also participating in global commercial activities for strategic global accounts, in close coordination with other non-US regional team members across the organization
• Actively participate in and help drive global Localization & Fulfilment Operations objectives to support Deluxe's overarching commercial strategy
• Prepare and deliver Mastering & Fulfilment product/service presentations to customers and internal teams as required
• Maintain thorough knowledge of Deluxe competitors' solutions, company direction, financial stability, etc.
• Keep current with industry events, solution offerings, etc.
• Regularly participate in operations and sales team meetings, account reviews, and strategy calls
• Build and maintain a thorough knowledge of Deluxe's Localization and Distribution services and platforms, updates, functionality, etc. by working closely with Deluxe's Product Development and Operations teams
• Interact and effectively communicate with internal teams and external customers
• Operate under minimal supervision
• Create and maintain a positive work environment for Deluxe staff
• Represent Deluxe in a professional manner at all times, demonstrating the Company values as required to maximise effectiveness
• Work with all Deluxe stakeholders as required, e.g. Operations, Legal, Sales, Marketing, Account Management, Operations, and Product Development teams in order to maximise business

What You Bring:
• Bachelor's degree in related field or equivalent experience
• 10+ years of experience in client-facing operational and sales functions within the media industry with a focus on mastering, localization and media distribution
• Strong knowledge of localization & fulfilment services including original version and legacy video / audio processes and associated workflows and technologies for premium video content for theatrical, home entertainment, broadcast and emerging platforms and formats
• Strong technical knowledge of media processes, formats and deliverables for post-production services, including quality expectations for different global platforms, regions, languages, and consumption mediums
• Working experience with complex commercial proposals and pricing and cost models to drive customer value and business profitability
• Demonstrated experience in making formal presentations including ability to quickly redesign presentations and be flexible
• Broad business knowledge: ability to interpret and utilize industry information on competitors
• Excellent written and verbal communication skills
• Flexible and open to change, new ideas, and concepts. Is responsive to the needs of internal and external stakeholders at all times
• Uses professional concepts and company policies to solve a wide range of difficult problems in imaginative and practical ways
• Self-starter, able to find answers and solve problems independently
• Works positively and pro-actively with direct staff and other teams within Deluxe to promote a professional, collaborative and rewarding work environment for all employees that focuses on customer experience, excellent service, and profitability through efficient and innovative workflows and solutions
• Interacts with prospects at all levels in order to illustrate the value & benefits of Deluxe services and solutions

We offer competitive pay and benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

About the Company

Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recogn

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