Senior Business Analyst
Deluxe Entertainment
Burbank, CAThis was removed by the employer on 7/18/2017 11:35:00 AM PST
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Full Time Job
Position Summary:
The Sr. Business Analyst (Sr. BA) will act as a liaison between end users, IT management and developers to drive the business process analysis and execute the collection, elicitation, and recording of business requirements for Enterprise IT Projects. The Sr.
BA will work to align the requirements of the business with the delivery goals of IT on complex, highly visible, and/or sensitive requests within their functional areas of expertise.
The Sr. BA will ensure a total solution is documented and communicated that will enhance the company's ability to provide cost effective application software in a timely manner. In addition, the Sr. BA will help facilitate the planning and execution of Business/IT
projects and initiatives and communicate decisions, priorities and relevant project information to appropriate levels of staff.
Position Responsibilities:
BUSINESS ANALYSIS/IT ALIGNMENT
• Work with customer to gain an understanding of their department's strategic business needs
• Conduct extensive interviews and meetings with representatives of business areas to determine business requirements and need for enhancements to current systems as well as development of new systems
• Translate business functional requirements into accurate and meaningful detailed functional and technical design documents
• Ensure functional and technical designs consider systems design & performance as well as company policies, industry rules and regulations.
• Ensure functional and technical design is complete, standards are met and interfaces are addressed
• Produce in-depth specification documents for complex projects (e.g. workflow, screen and report layouts, edit criteria and related messages, data, process and decision flow diagrams)
• Perform detailed analysis of system problems and user requests and investigate the causes of problems and identify potential solutions
• Respond to questions, requests for information and assistance from customers and management
• Work with technical staff to research existing programs and systems to produce cost effective, efficient proposals for system services
• Conduct follow-up inquiries, meetings, etc. to solicit feedback from users and management in order to gauge the success and acceptance of projects
• Prepare manuals and training materials and conduct training for end users on proper use of both new and existing applications
• Complete and document any process mapping and process re-design/improvement opportunities accordingly
• Participate in short and long term planning sessions with clients to improve business processes
• Act as an advocate for business needs and required results
• Ensure the business need is addressed by the technical solution from a conceptual standpoint
• Participate in the solution discovery process, including RFI, RFP & vendor selection
• Maintain awareness of changing business needs within the industry
TESTING SUPPORT
• Consult with technical staff to incorporate design and performance considerations into specifications for systems development and testing
• Assist in preparation of integration test plans, integration testing and stress testing
• Monitor issues identified, tracked, reported on during testing for potential conflicts with business requirements and recommend possible solutions
• Work with client personnel to work through potential software changes required as a result of issues discovered during testing
• Communicate needed changes to development team
PROJECT MANAGEMENT SUPPORT
• Communicate with Project Manager to ensure awareness of project requirement issues, risks, and results
• Apply established methodology and enforces project standards on all project deliverables and documentation
• May champion change management activities
SERVICE MANAGEMENT
• Ensures IT is aware of key business issues
• Ensures the oversight for resolution of escalated IT issues
• Manages to contractual agreements
Qualification Requirements
Core Skills / Requirements
• Must possess skills in business process modeling and developing process diagrams (e.g. Basic Flowchart, Business Process Modeling Diagram, Cross Functional Flowchart, Data Flow Diagram & Swimlane Flowcharts).
• Excellent client relationship skills
• Excellent verbal and written communication skills, including technical writing skills
• Very detail oriented and organized
• Strong interpersonal and diplomacy skills
• Solid working knowledge of entertainment industry (specifically, organizations similar to Deluxe) and industry context preferred
• Ability to work on multiple projects simultaneously
• Works well under stress with tight timelines for deliverables
• The ability to conduct cost/benefit analysis
Education
/ Experience:
• BA degree or equivalent experience is required.
• 5-7 years functional experience in structured business systems analysis in a project development environment with a demonstrated proficiency in all phases of system analysis and design
• Extensive experience with business case development, including writing design and business specifications for large scale software development projects
• Strong working knowledge of MS Project, Visio, PowerPoint, Word and Excel