Deluxe EntertainmentLondon, UK
Full Time Job
Job Title: Scheduling Coordinator
Reports to: Head of Content and Editing Operations
WHAT IS THE OVERALL PURPOSE OF THE JOB?
In this role you will be responsible for ensuring all production work orders are scheduled correctly to guarantee the efficient and timely completion of technical work throughout the Broadcast Digital Delivery operation.
You will work closely with Client bookings teams ranging from BBC, Netflix, Universal and Disney, as well as internal and external operational departments who utilise cutting edge technology.
Our purpose being to manage workloads across the business in order to facilitate delivery of client requirements via the current operational infrastructure.
You will collate a range of data and information to attain a knowledge of upcoming work and provide reports where necessary to the business as required.
• Schedule work orders to deliver content as per client delivery requirements.
• Manage the prioritisation of operational queues, facilitating the production process to ensure client deadlines are met and operational teams are not overloaded.
• Work with the Client Bookings team to ensure upcoming projects are scheduled as accurately as possible.
• Regular contact with external facilities to ensure workload is balanced between facilities we schedule for.
• Provision of various reports as per business requirements.
• Liaise with operational departments to ensure work load is balanced vs capacity.
• Raise any capacity/operational/forecasting concerns with Head of Scheduling for remediation and/or escalation.
• Actively deliver and collate information via daily and weekly meetings with operational and Bookings departments.
Scheduling Co-ordinator reports to Head of Content and Editing Operations
Head of Content and Editing Operations reports to VP of Home Entertainment Operations
The person in this role will be responsible for scheduling production work orders and prioritising operational queues to facilitate delivery of content as per client requirements.
What skills, knowledge and personal characteristics does the jobholder need to have in order to achieve satisfactory performance in this position? Please remember to separate these into 'essential' criteria for the job and 'desirable' criteria that would enable the jobholder to achieve enhanced performance in the job
Experience in multi-tasking within deadline driven environments.
Experience working within scheduling or bookings environment
Experience in some form of analysing data or tasks to make informed decisions on prioritising workload for operational departments.
Experience in the film or television broadcast industry associated with operational management, involving Clipster, Vantage and various HD output specs.
Knowledge / experience of digital cinema workflow or television broadcast workflow relating to client expectations.
Knowledge & Skills
Good working knowledge of Scheduling systems or bookings systems.
Excellent organisational and interpersonal skills.
Excellent accuracy and attention to detail.
Methodical approach to work.
Strong IT literacy.
Ability to multi-task.
Highly diligent approach to work is essential due to the technical nature and importance of output from this department.
Ability to monitor various tasks to adhere to strict deadlines.
Great customer service skills for internal staff communications.
Ability to handle high pressure situations.
Prioritisation of tasks based on information provided by both client services teams and operational teams, to ultimately decide how to manage delivery expectations across all client and bookings accounts.
Perivale office based.
Ability to be flexible on shift start and end times within busy periods.
About the Company
Since 1915, Deluxe has served as the trusted partner to the global entertainment industry: from the major Hollywood studios to new global content platforms, as well as leading local content producers, broadcasters and distributors around the world.
Our comprehensive offering of creative post-production and digital delivery solutions enables our clients to enhance and maximise the value of their content globally. We provide an end-to-end suite of services unrivalled in breadth, scale and global scope: high-end audio and visual post production for television and film; content management; content marketing; content localisation; and IP-based global distribution.
Deluxe is a Los Angeles-based company with operations in over 25 countries around the world. Whilst the International business of Deluxe comprises less than half of the revenue of the business today, we expect this share to increase substantially as we lead the international growth agenda for the business.
Deluxe is a best-in-class employer, with over 8,000 of the most respected technologists and artists in the industry. We foster a culture of ingenuity, passion and collaboration to support our clients and our people, in all their endeavours.
At Deluxe, we work with the following values:
Be Pioneers: We innovate and push for boundless creativity through curiosity.
Pursue Diversity: Different views and experiences are advantages. Our global presence gives us perspectives that drive better business.
Act with Integrity: We are honest and forthright in our dealings. Building trust builds a better company.
Take Ownership: We are accountable for ourselves, our colleagues, our clients and our company.
Collaborate: Together we are stronger. We deliver more success through shared goals and mutual support.
Exceed Expectations: We understand our colleagues' and clients' needs and always exceed expectations.