Manager, Credit and Collections

This is a Full Time Job

Position Title

Manager, Credit and Collections

Position Summary

The Manager, Credit and Collections will be responsible for directing the daily operations of the Credit and Collections department, specifically governing credit risk, managing collection/dispute activities, building solid working relationships between internal/external customers and continuously improving internal credit and collection processes to incorporate best practices and technical solutions.

Main Duties

This is a very hands-on role within a lean team and organization. This position will be located in Burbank, CA.

A Day in the Life of this position includes:
• Manage the credit, collection and cash application processes for all Deluxe business units.
• Develop, implement and monitor credit and collection policies and procedures and methods to meet operational needs, improve the credit and collection processes, ensure best practices, and minimize the company's overall bad debt expense.
• Oversee periodic credit evaluations on active customers
• Prepare clear and accurate reporting and KPI Metrics to department, business units and executive management.
• Lead the credit approval process to assess the credit worthiness of prospective customers using data obtained from credit reports, credit references, financial reports, etc., and establish credit levels and terms,
• Provide training, coaching, feedback and assistance to team members to ensure adherence to guidelines and procedures to meet/exceed established performance metrics.
• Ensure the credit and collections team is capable of meeting established objectives and bridging any perceived gaps through active personnel management including formal and information performance reviews and making changes to team composition when necessary.
• Manage the activities of a team of 13 comprised of Leads and staff.
• Review credit documents for accuracy, completeness and adherence to policies.
• Initiate collection efforts, negotiate settlements, and make recommendations for collection agency placement.
• Research and reconcile cash application variances ensuring timely and accurate application.
• Review and analyze the agings, and reconcile the Accounts Receivable sub-ledger to the general ledger.
• Develop strong relationships with all business units/internal customers to provide transparency into the credit/collection process as well as consistently enhance the overall quality of the credit and collection process.
• Provide assistance and respond to the requests of the company's auditors.
• Facilitate the forecasting of monthly cash receipts.

What You Bring:
• BS/BA degree required.
• Experience managing a centralized billing, credit and collections department for a large company.
• Experience in entertainment/media industry a plus.
• Minimum 10 years' experience in credit and collections, 7 years' being supervisory.
• Six Sigma certification a plus.
• Experience with high volume order to cash processes within a large ERP system (SAP preferred).
• Experience with general ledger account reconciliations including month end closing processes.
• Strong knowledge of accounting principles and advanced Excel skills
• Strong work ethic with a go-getter attitude balanced with finesse
• Must possess strong project management skills and the ability to manage and prioritize numerous projects under various deadlines and time constraints.
• High integrity individual, team builder, extremely detailed and results-oriented.
• Possess strong interpersonal, communication, analytical, tactical and organizational skills and be able to work under tight timelines, must be a strong leader and capable of providing excellent customer service to a diverse group of internal and external customers.
• Proven ability to build confidence and trust with a team and internal and external customers.
• Strong written and verbal communication skills.
• Strong management experience.

We offer competitive pay and comprehensive benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

About the Company

Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.