Linguistic Quality Coordinator
Deluxe Entertainment
Bangalore, KAThis was removed by the employer on 12/2/2019 5:37:00 AM PST
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Full Time Job
• Coordination of evaluation and feedback validation with LLs and evaluators from data driven off IMRs & CARs as well as queries/requests coming in from production teams
• Reviewing, editing and sending feedback emails to translators as well as handling their responses to them
• Monitoring and replying to feedback/complaints submitted through the Escalation Form, Support Team & from Production
• Evaluating quality of new vendors and sending feedback
• Pool sorting and user Tiers re-categorization/tagging (identifying unknown Tier C users with no negative feedback, and sending work for evaluation)
• Auditing performance and recommending translators based on QA Summary reports, user rating, test scores, redelivery data, feedback history, etc. (e.g., before adding THTL skills)
• Weekly updates to production for downgraded Tier As
• Liaise with the Training team to organize refreshers/training for users based on recurrent feedback/issues found
• Following up proactively with translators after providing them with feedback