Client Kdm Manager

This is a Full Time Job

In this busy and demanding role you will work within Deluxe's Client Services department, ensuring that client KDM (Key Delivery Message) needs are handled in a timely and professional manner, including coordination of activities by the KDM facilities in Wilmington and Bangalore, client liaison on KDM matters and short-notice DKDM generation.

You will be using bespoke Deluxe Technicolor software to ensure that our clients' demands are satisfied within their timescales and to a high standard.

On the job training will be provided.

PRIMARY RESPONSIBILITIES:
• Work with the Head of Client KDM services and Account Leads to deliver a high quality of service to both internal and external clients.
• Oversee KDM related tasks including but not limited to:
• Updating database with release dates for each title for each territory.
• Keeping database current with studio release rules for keys and content
• Responsible for working with Mastering teams to build and link theatrical distribution packages for international order fulfillment.
• Working with internal teams to make sure that orders are flowing through systems correctly prior and during a release
• Attending release calls to provide studio updates for international release data
• Attending both client and internal systems update calls to monitor dev updates and transition projects
• Liaising with the Wilmington and Bangalore KDM teams with questions/inquires and reports back to Account Leads
• Executing short-notice generation of DKDM
• Act as an escalation point for urgent screenings (i.e. starting within 1-2 hours)
• Provide technical Client Support on DTDC KDM systems (KMS, Reeltime, Studio Portal, Cinema Portal & TDL)
• Provide technical Client Support on how DTDC KDM systems integrate with client studio systems
• Provide a bridge between the Development team and Client Services when system/workflow updates are required
• Completing all associated documentation.
• Feedback to Account Management team where further information or detail is required.
• Support the Account Management team in maintaining the accuracy of all associated invoicing material.
• Communicating, via phone, email and verbally with all appropriate departments regarding the status of KDM orders or any other relevant information.
• Completion of ad-hoc project work as specified by your line manager.
• Adhere to current policies and procedures relating to Health and Safety.
• Maintain an up-to-date knowledge of respective technology developments and workflow practices.
• Attendance at organised training or other company events.

ORGANISATION CHART:

Director of Client Services -> Head of Client KDM Services -> Client KDM Manager