Account Manager
Deluxe Entertainment
Bangalore, KAThis was removed by the employer on 2/18/2020 5:37:00 AM PST
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Full Time Job
Roles and Responsibilities –
• Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
• Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Create, maintain and communicate to client project timelines and budgets.
• Prepare and communicate pricing quotes and estimates with client.
• Ensure Billing and Revenue Tracking is maintained weekly.
• Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
• Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
• Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
• Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
• Working with Account Coordinators to ensure day to day production is running effectively.
• Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
• Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client – communicate with internal and external teams should changes occur as required.
• Provide feedback/guidance to Account Coordinators to ensure team performs as expected.
• Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
• Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
• Forecast and track key account metrics.
• Communicate regularly with client regarding project performance metrics.
• Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
• Initiate corrective action process as needed.
• Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
• Always look to improve operational efficiency and effectiveness.
• Ensuring POs are gathered in a timely fashion to ensure stable cash flow.
• May be responsible for educating and advising client about new services offered.
Education
, Experience and Competencies:
- 6 to 10 yrs of total experience.
- Graduate in any discipline
- Strong English verbal/written communication skills are essential
- Computer-oriented, with a sound knowledge of MS Office Suite (especially Outlook)
- Multi-task oriented
- Extremely detail-oriented
- Organized, priority-focused, dynamic, independent, resourceful
- Team player
- Responds well under pressure of deadlines
- Prior experience with coordination, project management and / or in customer/client service will be an added advantage.