Account Executive, Fan Relations
Dallas Wings
Arlington, TXThis was removed by the employer on 12/7/2018 8:17:00 PM PST
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Full Time Job
Why You Should Apply for this Position
The Dallas-Fort Worth (DFW) marketplace represents the largest unserved market for women's professional sports in the United States. As the 4th-largest metropolitan area and 5th-largest media market in the U.S., being a part of a dynamic sales driven culture from the ground up - is a unique opportunity.
So, if you thrive on ideation, innovation and have a passion to participate in an extraordinary, league-leading experience, apply now!
Position Summary
The purpose of the Fan Relations Team is to consistently deliver specialized customer care and provide an overall one of a kind experience for all of our Season Seat Members. By recognizing each of our Season Seat Members as a unique asset to our organization, the daily goal of each Fan Relations Account Executive is to continually grow current corporate and personal relationships by utilizing innovative customer retention vehicles and their unique personality. Fan Relations Account Executives have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invitations and other exclusive team related events. Through providing this type of personalized service to each and every account, Fan Relations Account Executives work to build enduring relationships with our members. The end goal of the Fan Relations team is to increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Dallas/Fort Worth area market and sports industry.
Position Responsibilities
• Utilize CRM management system to track and report progress of relationships with all portfolio accounts
• Minimum of 50 unique touchpoints each day
• One unique touchpoint per account every two weeks as marked in CRM
• 1.5 hours of combined inbound and outbound duration daily
• Attend 2 appointments per week
• Meet and exceed Dallas Wings renewal and new sales goals
• 5 ''wow'' moments per week with a goal of conducting one for each account over the course of the season
• Return all phone/e-mail within 24 hours
• Attend all member events
• Work Service Table at all Dallas Wings home games (18 games)
• Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Passion to the Sports Industry
Essential Skills
• Must possess a strong desire to help set the standard for client experience and retention departments throughout the sports industry
• Successful candidates will display the highest levels professionalism, pride and work ethic
• Strong communication skills, positive attitude and an eagerness to learn are a must
• Provide excellent customer service skills
Experience and Qualifications
• College degree or equivalent experience preferred
Job Questions:
• How did you hear about this job?
• Do you have any experience in customer service? If yes, please explain.
• Do you have any experience in sales? If yes, please explain.