Service and Retention Executive
Dallas Mavericks
Dallas, TXThis was removed by the employer on 7/30/2018 8:17:00 PM PST
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Full Time Job
The Dallas Mavericks are seeking driven and successful service professionals who are committed to excellence. The primary responsibility of this position is the servicing and retention of an existing season ticket account base, and generating new business revenue from existing and new accounts through the sale of season tickets, partial plans, group tickets and premium inventory. The position will be focused on maintaining and increasing the overall season ticket renewal percentage of the organization.
This individual must have confidence, enthusiasm, and passion in developing client relationships. If you have a competitive personality, a proven track record of success in customer service and sales, and excellent communication skills, we invite you to apply for this position.
This is a full-time position that is salaried plus commission and we offer an outstanding benefit program.
Reports to: Service and Retention Manager
Essential Duties and Primary Responsibilities:
• Provide superior and professional customer service to clients.
• Proactively create opportunities for new business with existing customers and develop beneficial relationships to provide repeat business and a positive fan experience.
• Make sales calls, prospect, and qualify all potential sales opportunities in addition to leads provided.
• Achieve or exceed weekly, monthly, and annual renewal and sales goals.
• Attend sales and service related team and community functions to generate and maximize prospective sales and renewal opportunities.
• Consistent and disciplined approach to reach frequent touchpoint goals for assigned accounts.
• Work all home games to provide customer service to Season Ticket Holders and perform game day responsibilities, including entertaining clients and managing exclusive member-only experiences.
• Meet or exceed aggressive daily call volume goals.
• Additional responsibilities as assigned by management.
Competencies:
• Excellent customer service and communication skills, both written and verbal.
• Strong organizational and time-management skills.
• Proven track record of achieving sales and service goals and maintaining consistent success.
• Outgoing personality and excellent relationship building skills with the ability to build relationships via phone calls and face-to-face meetings.
• Positive demeanor to handle and resolve customer concerns as they become present.
• Ability to take initiative and dedication in achieving objectives and goals.
• Strong work ethic a must.
• Must have a team player mentality to ensure everyone is focused on achieving common goals and objectives.
• Dependable and professional attitude at all times.
• The ability to learn and master new software programs including the CRM platform (Salesforce) and ticketing system (Ticketmaster Archtics) is essential.
• Detail-oriented; ability to handle several projects at once.
Required Skills
and Qualifications:
• Bachelor's degree from an accredited college or university in Sports Management, Business, Marketing or related field.
• 2 years of outstanding performance in a customer service and sales position. Professional or collegiate sports team experience preferred.
• Maintain computerized records of all touchpoints with clients and prospects with our CRM system. Proficiency in basic computer software programs, including Microsoft Outlook, Word, and Excel.
• Ability to work all home games and extended hours as assigned including evenings, weekends and holidays.
• Some travel required to visit clients throughout Dallas and surrounding areas.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Questions:
• How did you hear about this job?
• Yes/No: Are you currently, or have you ever been employed by the Dallas Mavericks organization? If so, please provide the title and years of employment.