Senior Travel & Expense Operations Analyst

This is a Full Time Job

Role Overview

We are seeking a highly analytical, experienced, and detail-oriented Senior T&E Operations Analyst to support the operation, control, reporting, and continuous improvement of our Global Travel & Expense program.

Reporting to the Global Travel & Expense Manager, this role will serve as a senior operational partner within the Global T&E function and will independently own complex operational activities, investigations, controls, reporting, and improvement initiatives within established program strategy and governance.

The Senior T&E Operations Analyst will work closely with Corporate Card, Expense, Accounting, Finance, Treasury, Accounts Payable, Procurement, and other cross-functional stakeholders to resolve issues, strengthen processes, and support scalable global operations.

The ideal candidate is proactive, highly trustworthy, and comfortable operating with a high degree of independence. This person should be able to exercise sound judgment, make operational decisions within established policies and controls, challenge inefficient processes, identify root causes, and translate complex issues into practical recommendations and solutions.

Strategy, policy, governance, roadmap, and final program decisions remain with the Global Travel & Expense Manager. This role is expected to independently manage operational matters within that framework and escalate issues requiring broader policy, governance, financial, or strategic decisions.

Key Responsibilities

T&E Operations and Corporate Card
• Independently manage key day-to-day operational activities across the Global T&E program, including corporate card administration, expense operations, reimbursement processes, compliance monitoring, and issue resolution.
• Administer global corporate card programs, including card issuance, maintenance, cancellations, account updates, cardholder support, and program administration.
• Monitor company card aging and drive timely cardholder submission, reconciliation, and compliance.
• Monitor card activity for unusual spending patterns, policy exceptions, delinquency, misuse, and other potential control risks.
• Serve as a senior operational resource for complex card, expense, travel, and reimbursement issues, driving matters through resolution within established policies and controls.
• Support group travel events and hotel room block sourcing, including coordination with internal stakeholders and external travel partners.

Expense, Accounting, and Controls
• Audit employee expense reports for policy compliance, accuracy, documentation, and transaction exceptions requiring further review.
• Analyze and reconcile employee expense reimbursement files across supported countries to ensure policy and control compliance.
• Partner with Treasury, Accounts Payable, Finance, Accounting, and other stakeholders to support payment processing, reconciliations, journal entries, and financial reporting.
• Investigate complex discrepancies across card, expense, payment, reimbursement, and accounting data and drive issues through resolution.
• Identify root causes of recurring reconciliation, process, or control issues and recommend sustainable corrective actions.
• Support month-end close activities, accruals, reconciliations, and audit requests.
• Monitor operational controls and escalate material compliance, financial, or control risks to the Global Travel & Expense Manager.

Analytics and Reporting
• Analyze travel, card, and expense data to identify trends, anomalies, risks, compliance gaps, and opportunities for improvement.
• Develop, maintain, and enhance dashboards, KPIs, operational metrics, and recurring reporting.
• Translate operational data into clear insights and recommendations for T&E leadership and cross-functional stakeholders.
• Support ad hoc reporting and analysis requests from Finance and business stakeholders.
• Identify emerging issues through data and proactively investigate areas requiring further review.

Process Improvement and Program Change
• Identify opportunities to improve T&E processes, systems, controls, employee experience, and operational efficiency.
• Independently evaluate operational issues, develop recommendations, and take approved improvements through implementation.
• Lead or coordinate defined operational workstreams related to process changes, system enhancements, new capabilities, and program improvements.
• Support implementation activities associated with new countries, card programs, T&E systems, policy changes, integrations, or other program changes.
• Develop business and operational requirements in partnership with internal stakeholders and external providers.
• Coordinate testing and validation of system enhancements, new processes, and program changes.
• Track implementation outcomes and confirm that operational changes deliver the intended control, efficiency, or user-experience improvements.
• Document and maintain operational procedures, workflows, controls, standard operating procedures, and supporting documentation.

Stakeholder Partnership and Issue Resolution
• Build strong working relationships across Finance, Accounting, Treasury, Accounts Payable, Procurement, employees, and external vendors.
• Act as a knowledgeable T&E subject matter resource for operational questions, complex issues, and escalations.
• Drive cross-functional issues through resolution by coordinating stakeholders, clarifying ownership, and maintaining accountability for agreed actions.
• Communicate operational issues clearly, including root cause, business impact, recommended actions, and escalation requirements.
• Exercise sound judgment in determining which operational matters can be resolved independently and which require management, policy, governance, or financial review.
• Bring well-developed recommendations forward when escalation or management decisions are required.
• Support the Global Travel & Expense Manager in executing program priorities and approved initiatives.

Qualifications
• 5 years of relevant experience in Travel & Expense, Corporate Card Administration, Finance Operations, Accounting, or a related field.
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred; equivalent experience in relevant position or field will be considered.
• Hands-on experience administering corporate card programs; American Express experience preferred.
• Experience auditing expense reports and investigating transaction, documentation, payment, or policy exceptions.
• Strong understanding of reconciliations, accruals, journal entries, accounting processes, and financial controls.
• Demonstrated experience independently managing complex operational processes with limited supervision.
• Strong analytical skills with demonstrated experience working with large datasets and identifying trends, anomalies, risks, and opportunities.
• Experience developing reports, dashboards, KPIs, and operational metrics.
• Demonstrated experience identifying process or control improvements and supporting or leading implementation.
• Strong Excel or Google Sheets skills.
• Experience with SAP Concur or comparable T&E platforms strongly preferred.
• Experience working across multiple countries, entities, or regional T&E programs preferred.
• Strong written and verbal communication skills, including the ability to communicate complex operational matters clearly.