Senior Content Analyst, Standards & Practices

This is a Full Time Job

About the role

The Senior Content Analyst, Standards & Practices reviews and analyzes anime, manga, and other content to determine appropriate ratings, classifications, descriptors, and audience advisories across multiple markets.

Working within established Standards & Practices guidelines, rating frameworks, and escalation protocols, the analyst independently handles recurring content-review assignments and applies developing professional knowledge to cases that may require interpretation and judgment.

The role maintains accurate ratings and content metadata, conducts research, documents decisions, and collaborates with team members to support consistent rating outcomes. Complex, novel, or high-risk matters are escalated to experienced team members or department management for guidance and final determination.

Core Areas of Responsibility

Content Review and Classification
• Screen new simulcast titles, library content, digital manga, and other assigned content.
• Prepare accurate and detailed content notes describing relevant visual, audio, narrative, and thematic elements.
• Analyze content to determine appropriate ratings, classifications, content descriptors, and audience advisories for multiple regions.
• Apply established internal standards, documented rating criteria, regulatory guidance, and market-specific requirements to assigned content.
• Complete routine rating and classification decisions independently within established guidelines.
• Recognize content that is unusual, ambiguous, particularly sensitive, or outside existing guidance and escalate it for further review.
• Document the reasoning and supporting evidence for rating and advisory recommendations.
• Perform quality checks to confirm that ratings, descriptors, and advisories accurately reflect the reviewed content.

Ratings Data and Documentation
• Maintain internal and external ratings databases and related content-classification records.
• Enter, update, and validate ratings, descriptors, advisories, review notes, and supporting metadata accurately and on schedule.
• Identify incomplete, inconsistent, or potentially inaccurate records and work with appropriate partners to resolve them.
• Follow established documentation, naming, version-control, and data-quality practices.
• Maintain clear records that allow rating decisions and updates to be understood and traced.
• Support periodic audits or reconciliations of ratings and content-advisory data.

Research and Analysis
• Perform series, title, marketplace, cultural, regulatory, and ratings-system research to support content-review decisions.
• Monitor assigned sources for changes in rating criteria, regulatory expectations, audience sensitivities, and market practices.
• Assist department management with staying informed about shifting global attitudes toward content.
• Summarize relevant research and explain its potential implications for assigned titles, markets, or rating decisions.
• Identify recurring content themes or rating questions and share observations with the broader Standards & Practices team.
• Apply critical thinking to distinguish established requirements from matters requiring additional interpretation or escalation.

Collaboration and Escalation
• Collaborate with other Standards & Practices team members to harmonize rating decisions and promote consistent application of established guidelines.
• Identify and escalate potential issues related to ratings and advisories to appropriate stakeholders.
• Clearly communicate the relevant content, applicable guidance, supporting evidence, and unresolved question when escalating an issue.
• Participate in calibration discussions and incorporate feedback into future content-review decisions.
• Partner with Content Operations, Legal, Localization, Programming, Product, and other teams as directed to resolve assigned ratings or advisory questions.
• Respond to routine stakeholder questions within the analyst's area of knowledge and refer matters requiring policy interpretation or final authority to the appropriate team member.
• Contribute to team reference materials, examples, and process documentation based on recurring questions and completed work.

Workflow and Operational Support
• Manage assigned content-review queues and daily priorities to meet release schedules and service expectations.
• Track the status of assigned reviews, outstanding questions, escalations, and required follow-up.
• Balance a high volume of assignments with competing deadlines while maintaining accuracy and consistency.
• Identify workflow, database, or process issues and recommend practical improvements to experienced team members or management.
• Support implementation of approved process changes, updated standards, and new market requirements.
• Exercise judgment over daily work priorities within established team procedures and communicate promptly when deadlines or quality may be at risk.

About You
• 2 years of relevant experience in broadcast, streaming, gaming, standards and practices, content review, content classification, trust and safety, compliance operations, or a related field.
• Experience working with content-rating systems, classification standards, regulatory bodies, platform policies, or comparable content-review frameworks.
• Strong critical-thinking and analytical skills.
• Familiarity with global cultural, ethnic, geopolitical, and religious sensitivities.
• Proven ability to manage a high volume of assignments with competing deadlines.
• Excellent written communication skills, particularly the ability to describe visual and narrative content clearly, accurately, and concisely.
• Familiarity with anime and manga is strongly preferred.
• Ability to analyze and discuss sensitive or potentially offensive material dispassionately, objectively, and clinically.
• Comfortable working with databases such as Airtable and organizing large amounts of metadata.
• Strong troubleshooting, documentation, and follow-up skills.

About the Team

Why you will love working at Crunchyroll
• Best-in-class medical, dental, and vision private insurance healthcare coverage
• Access to counseling & mental health sessions 24/7 through our Employee Assistance Program (EAP)
• Employer 5% salary contribution into a DC Pension Plan
• Allowances for Gym & Wellness, Meals, Commuting
• Free premium access to Crunchyroll along with monthly discounts to the Crunchyroll store
• Professional Development
• Company's Paid Parental Leave
• up to 22 weeks for birthing parents
• up to 12 weeks for non-birthing parents
• Hybrid Work Schedule
• Paid Time Off
• Flex Time Off
• 5 Yasumi Days
• Half-Day Fridays during the summer
• Winter Break

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