Regional Operations Director

This is a Full Time Job

Role Overview

The Director, Regional Operations will lead the operational execution required to make Crunchyroll’s content, marketing, and partner initiatives locally relevant, accessible, launch-ready, and consistently delivered across the region.

This role will oversee content localisation and operational readiness across local-language dubbing, regional à la carte channel operations, marketing localization, communications, and partner assets. The Director will establish market-specific standards, coordinate execution from planning and production through launch and continuous improvement, and ensure that regional teams and partners can deliver high-quality experiences reliably and at scale.

The ideal candidate combines strong operational leadership with cultural fluency, cross-functional influence, structured problem-solving, and a deep commitment to the regional fan experience.

Key Responsibilities
Regional Localization, Content and Marketing operations
• Lead the execution of regional localization requirements across content, product, marketing, communications, customer experience, and partner assets.
• Establish and maintain market-specific language, cultural, editorial, accessibility, quality, and operational standards.
• Ensure localized experiences are accurate, culturally appropriate, accessible, timely, and consistent with Crunchyroll’s global brand.
• Incorporate regional fan insights, language trends, cultural context, and market feedback into localization and operational improvements.
• Coordinate regional execution for launches, campaigns, partner activations, service changes, and other business-critical initiatives.

Dubbing and Content Operations
• Oversee the planning, production, delivery, and quality control of local-language dubbing and related localization workflows.
• Coordinate localization activities from production and quality assurance through launch and ongoing improvement.
• Manage localization capacity, production schedules, workflows, quality controls, and performance metrics.
• Partner with relevant content, product, marketing, and business teams to ensure regional requirements are understood and incorporated into planning.
• Maintain visibility into localization coverage, delivery timelines, quality issues, and operational constraints.

Regional Channel and Partner Operations
• Oversee regional à la carte channel operations and support consistent day-to-day execution across applicable markets.
• Coordinate operational readiness for partner launches, activations, channel changes, and market-specific initiatives.
• Ensure regional teams and partners are prepared for service changes, operational dependencies, regulatory requirements, incidents, and business continuity needs.
• Establish clear operating rhythms, escalation paths, and accountability mechanisms for regional partners and internal stakeholders.
• Monitor partner execution, identify readiness gaps, and drive timely resolution of issues affecting the fan or partner experience.

Vendor, Capacity, and Performance Management
• Manage localization vendors and operational partners, including performance, capacity, quality, cost, and delivery expectations.
• Establish appropriate workflows, service standards, quality controls, and reporting mechanisms.
• Forecast operational demand and coordinate capacity planning to support regional launches and ongoing business needs.
• Use performance data and operational insights to identify risks, improve resource allocation, and strengthen execution reliability.
• Maintain clear visibility into dependencies, constraints, incidents, and corrective actions.

Operational Excellence and Resilience
• Identify opportunities to simplify workflows, reduce operational friction, improve quality, and increase execution reliability.
• Establish repeatable processes and standards that support scalable regional operations.
• Coordinate the resolution of operational issues, incidents, and cross-functional dependencies within agreed timelines.
• Support regional preparedness for regulatory requirements, incidents, service changes, and business continuity needs.
• Drive post-launch reviews, root-cause analysis, and continuous improvement across regional workflows.
• Promote a culture of accountability, proactive risk management, and high-quality execution.

Qualifications
Required
• 12 years of relevant experience in dubbing, localization production, media production, or content operations, including experience leading teams and external production partners.
• Working knowledge of dubbing workflows, including adaptation, casting, recording, editing, mixing, quality review, master delivery, and technical asset requirements.
• Experience managing studios or localization vendors across multiple concurrent productions with fixed release dates.
• Ability to plan production capacity, manage dependencies, identify delivery risks, and drive practical recovery plans.
• Experience working across regional and global teams, with clear communication across cultures and time zones.
• Commitment to localization quality and an authentic fan experience in each assigned language.

Preferred
• Experience in anime, streaming, television, film, gaming, or a related content business.
• Experience overseeing dubbing across multiple languages or markets.
• Familiarity with localization and media asset-management systems, digital audio delivery specifications, and vendor performance metrics.