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Service Desk Desktop Engineer
Creative Artists Agency
Los Angeles, CA
Uh oh, this posting was removed on 9/26/2016 9:06:00 AM PST
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We are looking for an individual with strong communication skills and a strong technical background. A technician with a 'can do' attitude and someone who has drive and wants to move up in the department is a must. This person will be directly interfacing with clients as well as other I.T. staff. They will require strong interpersonal and communications abilities. Candidate must be an analytical thinker as this position will involve problem resolution and process/policy development. Overall customer-service orientation skills are a requirement.
Responsibilities Include
•The self prioritization and timely resolution of incidents to support our employee's technology needs
•Provide independent solutions to solve complex customer issues in a creative and forward thinking manner
•The design, development, documentation, analysis, creation, testing, and modification of computer systems, based on and related to customer or system design specifications
•Consulting with customers, to determine hardware, software, or system functional specifications
•Identifying problems in the environment and driving them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate product owner
•Documenting all incidents, problems and requests in the company ticketing system (ServiceNow)
•Provide phone and remote troubleshooting support to over a thousand users in our US and international offices
•Provide ownership for assigned product groups and/or service areas for the Service Delivery Department
•Train customers on best practices for technology usage
Required Capabilities
•Ability to self-manage time, priorities, and daily work load
•Ability to troubleshoot and solve complex technology issues
•Experience in supporting and troubleshooting Windows and Apple notebooks, desktops and mobile devices
•Excellent knowledge and troubleshooting experience with current versions of Microsoft Office (Outlook, Word, Excel & PowerPoint) for both Windows and Apple platforms
•Experience in providing support for mobile devices (iPhone, iPad, Windows Mobile, Blackberry & Android)
•Experience working at an enterprise I.T. environment
Desired Capabilities
•Experience in supporting SaaS and Cloud based technology services
•Experience in supporting IP based phone systems (Cisco)
•Experience in supporting audio and videoconferences
•Knowledge and troubleshooting experience in supporting the latest Adobe Creative Suite
•Knowledge and experience with JAMF Casper Suite, especially Casper Remote
•Knowledge and experience with Microsoft Configuration Manager
•Knowledge and experience of ITIL processes
Environment
CAA has a service oriented collaborative environment where we help our colleagues then focus on our own work. Our standards for dress are professional (i.e. suit and tie for men and appropriate professional clothes for women).
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the IS/IT Category
Search for Service Desk Desktop Engineer jobs in Los Angeles-CA
We are looking for an individual with strong communication skills and a strong technical background. A technician with a 'can do' attitude and someone who has drive and wants to move up in the department is a must. This person will be directly interfacing with clients as well as other I.T. staff. They will require strong interpersonal and communications abilities. Candidate must be an analytical thinker as this position will involve problem resolution and process/policy development. Overall customer-service orientation skills are a requirement.
Responsibilities Include
•The self prioritization and timely resolution of incidents to support our employee's technology needs
•Provide independent solutions to solve complex customer issues in a creative and forward thinking manner
•The design, development, documentation, analysis, creation, testing, and modification of computer systems, based on and related to customer or system design specifications
•Consulting with customers, to determine hardware, software, or system functional specifications
•Identifying problems in the environment and driving them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate product owner
•Documenting all incidents, problems and requests in the company ticketing system (ServiceNow)
•Provide phone and remote troubleshooting support to over a thousand users in our US and international offices
•Provide ownership for assigned product groups and/or service areas for the Service Delivery Department
•Train customers on best practices for technology usage
Required Capabilities
•Ability to self-manage time, priorities, and daily work load
•Ability to troubleshoot and solve complex technology issues
•Experience in supporting and troubleshooting Windows and Apple notebooks, desktops and mobile devices
•Excellent knowledge and troubleshooting experience with current versions of Microsoft Office (Outlook, Word, Excel & PowerPoint) for both Windows and Apple platforms
•Experience in providing support for mobile devices (iPhone, iPad, Windows Mobile, Blackberry & Android)
•Experience working at an enterprise I.T. environment
Desired Capabilities
•Experience in supporting SaaS and Cloud based technology services
•Experience in supporting IP based phone systems (Cisco)
•Experience in supporting audio and videoconferences
•Knowledge and troubleshooting experience in supporting the latest Adobe Creative Suite
•Knowledge and experience with JAMF Casper Suite, especially Casper Remote
•Knowledge and experience with Microsoft Configuration Manager
•Knowledge and experience of ITIL processes
Environment
CAA has a service oriented collaborative environment where we help our colleagues then focus on our own work. Our standards for dress are professional (i.e. suit and tie for men and appropriate professional clothes for women).
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