Ticketing Director

Full Time Job
POSITION OVERVIEW:
Reporting into the General Manager, the Ticketing Director will play a pivotal role in managing the ticketing operations. You will oversee all aspects of ticket sales, platform management, pricing strategies, customer service, and team management to ensure a seamless and enjoyable experience for our visitors. The ideal candidate is a detail-oriented, strategic thinker with a passion for delivering exceptional customer service and optimizing revenue streams.

RESPONSIBILITIES:
- Partner with and manage the designated ticketing platform, ensuring accurate and up-to-date event information, pricing, and availability.
- Develop and implement effective ticketing strategies to maximize revenue while ensuring accessibility and affordability for a diverse range of visitors - including but not limited to considering VIP package offerings and other upsells.
- Collaborate with marketing and merchandising teams to create enticing promotional campaigns and packages that drive ticket sales and enhance the visitor experience.
- Monitor industry trends and competitor activities to adjust pricing and offerings accordingly.
- Supervise a team of ticketing staff onsite, providing training, guidance, and support to maintain a high level of customer service.
- Maintain any / all ticketing hardware provided.
- Analyze ticket sales data and generate reports to track performance, identify opportunities, and inform decision-making.
- Troubleshoot and resolve customer inquiries, concerns, and technical issues related to ticketing.
- Coordinate with onsite operations teams to optimize the visitor flow and ensure efficient entry and exit processes.
- Oversee the implementation of technology solutions for contactless ticketing, mobile entry, and other innovative solutions.
- Collaborate with finance to reconcile ticketing revenue, manage budgets, and ensure accurate financial reporting.

SKILLS AND QUALIFICATIONS:
- Proven experience (8+ years) in ticketing, preferably within the entertainment, tourism, or cultural sectors.
- Strong understanding of ticketing platforms and technologies, as well as emerging industry trends.
- Excellent analytical skills and the ability to interpret data to drive strategic decisions.
- Exceptional organizational skills and attention to detail in managing complex ticketing operations. - Strong leadership and team management capabilities, with the ability to motivate and mentor staff.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proficiency in using ticketing software and customer relationship management (CRM) tools.
- Flexibility to work during evenings, weekends, and holidays as required by the exhibition schedule.
- Passion for the arts, culture, and delivering extraordinary visitor experiences.
- As this is a touring position, travel is required.