Ticketing Director

This is a Full Time Job

POSITION OVERVIEW:
Reporting into the General Manager, the Ticketing Director will play a pivotal role in managing the ticketing operations. You will oversee all aspects of ticket sales, platform management, pricing strategies, customer service, and team management to ensure a seamless and enjoyable experience for our visitors. The ideal candidate is a detail-oriented, strategic thinker with a passion for delivering exceptional customer service and optimizing revenue streams.

RESPONSIBILITIES:
• Partner with and manage the designated ticketing platform, ensuring accurate and up-to-date event information, pricing, and availability.
• Develop and implement effective ticketing strategies to maximize revenue while ensuring accessibility and affordability for a diverse range of visitors - including but not limited to considering VIP package offerings and other upsells.
• Collaborate with marketing and merchandising teams to create enticing promotional campaigns and packages that drive ticket sales and enhance the visitor experience.
• Monitor industry trends and competitor activities to adjust pricing and offerings accordingly.
• Supervise a team of ticketing staff onsite, providing training, guidance, and support to maintain a high level of customer service.
• Maintain any / all ticketing hardware provided.
• Analyze ticket sales data and generate reports to track performance, identify opportunities, and inform decision-making.
• Troubleshoot and resolve customer inquiries, concerns, and technical issues related to ticketing.
• Coordinate with onsite operations teams to optimize the visitor flow and ensure efficient entry and exit processes.
• Oversee the implementation of technology solutions for contactless ticketing, mobile entry, and other innovative solutions.
• Collaborate with finance to reconcile ticketing revenue, manage budgets, and ensure accurate financial reporting.

SKILLS AND QUALIFICATIONS:
• Proven experience (8+ years) in ticketing, preferably within the entertainment, tourism, or cultural sectors.
• Strong understanding of ticketing platforms and technologies, as well as emerging industry trends.
• Excellent analytical skills and the ability to interpret data to drive strategic decisions.
• Exceptional organizational skills and attention to detail in managing complex ticketing operations. - Strong leadership and team management capabilities, with the ability to motivate and mentor staff.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in using ticketing software and customer relationship management (CRM) tools.
• Flexibility to work during evenings, weekends, and holidays as required by the exhibition schedule.
• Passion for the arts, culture, and delivering extraordinary visitor experiences.
• As this is a touring position, travel is required.