EntertainmentCareers.Net
Customer Service Associate
Confidential
West Los Angeles, CA
Uh oh, this posting was removed on 7/13/2020 1:06:00 PM PST
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We are hiring during Covid: position will begin as work-from-home, and move to the office when guidelines permit.
Main Objective: Develop initiatives and protocols that answer the question ''How can our productivity app be of superior service to all existing and future clients?''
We're looking for a friendly, eager-to-learn Customer Success Associate to join our team. In this role, you will use your passion for tech and innovation to provide our customers with the absolute best possible customer service experience. We are willing to train the right ambitious candidate.
You must have impeccable written and verbal communication skills, with an emphasis on a casual, friendly, and conversational tone.
Our platform is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products. You'll be an integral member of the company, getting to know and responding to current and potential clients, and working collaboratively with our management to constantly improve our customer success materials. You will be responsible for helping customers by providing product information, as well as reporting technical issues.
We are looking for candidates who bring a positive and professional attitude, a willingness to roll up their sleeves and pitch in, who will take initiative to be the best at their jobs, and who have the ambition to become a leader on the team.
What is the Structure of this Job?
Become a technical subject matter expert on our platform ~ its features and use cases;
Swiftly answer all incoming inquiries (emails, chats, phone calls);
Provide information about the product and features;
Troubleshoot and resolve product/technical issues and concerns, and triage if needed;
Record & log details of inquiries, comments, and complaints;
Hold live screen sharing sessions with customers when appropriate;
Lead live Q&A product orientation sessions and 1 to 1s, as well as onboarding new clients;
Champion customer needs internally to help prioritize product roadmap decisions.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Marketing Category
Search for Customer Service Associate jobs in West Los Angeles-CA
We are hiring during Covid: position will begin as work-from-home, and move to the office when guidelines permit.
Main Objective: Develop initiatives and protocols that answer the question ''How can our productivity app be of superior service to all existing and future clients?''
We're looking for a friendly, eager-to-learn Customer Success Associate to join our team. In this role, you will use your passion for tech and innovation to provide our customers with the absolute best possible customer service experience. We are willing to train the right ambitious candidate.
You must have impeccable written and verbal communication skills, with an emphasis on a casual, friendly, and conversational tone.
Our platform is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products. You'll be an integral member of the company, getting to know and responding to current and potential clients, and working collaboratively with our management to constantly improve our customer success materials. You will be responsible for helping customers by providing product information, as well as reporting technical issues.
We are looking for candidates who bring a positive and professional attitude, a willingness to roll up their sleeves and pitch in, who will take initiative to be the best at their jobs, and who have the ambition to become a leader on the team.
What is the Structure of this Job?
Become a technical subject matter expert on our platform ~ its features and use cases;
Swiftly answer all incoming inquiries (emails, chats, phone calls);
Provide information about the product and features;
Troubleshoot and resolve product/technical issues and concerns, and triage if needed;
Record & log details of inquiries, comments, and complaints;
Hold live screen sharing sessions with customers when appropriate;
Lead live Q&A product orientation sessions and 1 to 1s, as well as onboarding new clients;
Champion customer needs internally to help prioritize product roadmap decisions.
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