Client Success Manager - Casting, Studios & Prod.
ConfidentialLos Angeles, CA
Full Time Job
We are looking for a Client Success Manager to manage our major studio clients in the TV & film industry (ie. Disney, Netflix), including casting directors, executives and stakeholders at various levels of the production hierarchy.
The CSM is responsible for overseeing and actively managing the relationship with clients in order to ensure they can fully leverage our products. This person will act as an advisor and educator to our clients, including resolving complex issues creatively and effectively in order to maximize the client's experience.
5-10 years of relevant industry experience in Media & Entertainment
Experience with casting, ideally at the studio & network level (ie. commercial, theatrical, tv, reality) and a book of contacts in the space
Understanding of the production lifecycle (from script to screen)
Understanding of casting workflows
Customer facing experience with casting technologies, SaaS technologies, and/or production technologies
Previous experience as an Account Manager or similar strategic business development role is preferred
A strong sense of customer empathy and confidence in presentation settings
Ability to notice and retain details, think on your feet, problem-solve, and articulate actionable items based on customer needs
Willing to manage accounts and meet targets (ie increase number of projects, auditions, etc) in an incentive-enhanced compensation plan
Talent Systems, LLC is the leading technology solution provider for casting and auditioning to the entertainment industry. Casting directors and agents worldwide use Talent Systems' portfolio of products to source and manage talent across film, television, commercials, theater and digital projects, powering an unparalleled, global casting software ecosystem.
We are headquartered in Los Angeles and operate in the US, Canada, UK, Australia, Ukraine, India and Poland. Our portfolio brands include Casting Networks, Spotlight, Cast It Systems, Cast It Talent, Casting Frontier and Modasphere.
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