Seasonal Client Engagement Assistant

This is a Full Time Job

Cavaliers Holdings LLC is committed to delivering epic experiences for our fans, team members, community, and the world. Fueled by a diverse, equitable and inclusive culture, we strive to recruit individuals that will be enthusiastic and purposeful in carrying out our vision as Transformative Leaders in Sports and Entertainment. If you are ready to work in the fast-paced and high-energy setting of the Cavs, Monsters, Charge, Legion and Rocket Arena— then we want to talk to YOU!

JOB SUMMARY:

Under direction of the 'Sr Manager, Client Engagement', the ‘2025-26 Seasonal Assistant, Client Engagement’ will assist in the engagement of our clientele - Corporate Partners, Premium Clients, Members of Cavs United Groups, and Youth Sports - while also coordinating other projects at the needs of the Sales and Service Leadership Teams.

* This is a temporary position from September 2025 - June 2026, that will work onsite at Rocket Arena approx. 40 hours per week.

** Local candidates preferred. There is no relocation assistance provided for temporary positions.

PAY RATE: $15.00/HR START DATE: September 8th, 2025

ESSENTIAL DUTIES & RESPONSIBILITIES:
• Event Planning Assistance – Assist the Client Engagement and Experience Team with creating and executing all Revenue Events. Including smaller, segmented events to be planned throughout the course of the year for Corporate Partners, Premium Clients, Members of Cavs United, Group Leaders, Save Accounts, First-Year Accounts, High Spend Individuals, Sales Prospects, Team Members, etc. Events may include receptions, suite nights, off-site venues, out of market activation, Education Days, Team Building, etc. Planning ways to drive attendees to these events is critical.
• Client Occasion Fulfillment – Assist Sales Teams with client touchpoints including special occasion gifts, donation requests, memorandum gifting, flowers, etc.
• Graphics – General graphic design skill to create invites, sales decks, or miscellaneous sales collateral.
• Tracking, Recaps, and Expenses – Assist Client Engagement and Leadership Teams with SalesForce tracking, ROIs, data points, saving recaps, expense input, etc
• Revenue Operations Miscellaneous – Working directly with the leaders of the Corporate Partnership, Ticket Sales and Service, and Youth Sports departments for any and all operational needs to help the departments run at a high level, plan and look ahead, strategize, communicate, engage with clients and Team Members, and sell at a high-level.
• Team Member Culture Engagement – Assist with the planning and execution of sales contests, Team Building, Team Member incentives, gifts, and trip planning, etc.
• Trip Planning Assistance – Assist with planning high-end trips for Corporate Partners and Premium Stakeholders. Work with the Client Engagement and Experience Team to brainstorm trip or experience locations, identify new and unique experiences for our clients. Tracking traveler invites and RSVPs in SalesForce
• Client Gifting Assistance – Assist with all aspects of the gifting process for all Cavaliers clientele. Brainstorming and ideation, execution, and tracking . (Gifting includes, but is not limited to: Welcome to the Season Gifts, Holiday Gifts, Shock and Awe, Prospect Gifts, Gifting for Trip, Team Member Gifting, Special Occasion Touchpoints, Client Birthday Engagement, Extended Season Gifts and Touchpoints, etc.)
• Any additional tasks and responsibilities assigned by Client Engagement & Experience Team.

REQUIRED QUALIFICATIONS:
• Bachelor's Degree from a four-year College or University (or currently pursuing a BS Degree).
• Must be avaliable to work a minimum of 40 hours per week onsite at Rocket Arena.
• Must be avaliable to work onsite at Rocket Arena Mon-Fri 9:00am-5:30pm. (This is not a part time role and candidates seeking part time hours will not be considered).
• Must have ability to work outside of regular business hours; focused on Cavaliers Home Games and client events; both on-site and off-site. Willingness to work nights and weekends required.
• Experience in Adobe Suite and/or Canva.
• Positive, yes-before-no attitude.
• High attention to detail and organization.
• Professionalism while interacting with high-end clients.
• Working with a sense of urgency.
• Can operate well in a fast-paced environment.
• Creativity and ability to think outside the box.
• Great written and oral communication skills.
• Quick learner.
• Proactiveness.

* This posting will close on July 25th OR once a maximum number of applicants is reached.... AKA, submit your application ASAP!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.