Seasonal Assistant, Client Engagement & Experience

This is a Full Time Job

JOB SUMMARY:

Under the direction of the Senior Manager of Client Engagement, the '2026-27 Seasonal Assistant, Client Engagement & Experience' will assist in the engagement of our clientele - Corporate Partners, Premium Clients, Members of Cavs United, Groups, and Youth Sports - while also coordinating other projects at the needs of the Sales and Service Leadership Teams.

* This is a temporary position from September 2026 - June 2027, that will work onsite at Rocket Arena approx. 40 hours per week.

* Local candidates strongly preferred. There is not relocation assistance or temporary housing provided for non-local candidates.

ESSENTIAL DUTIES & RESPONSIBILITIES:
• Event Planning Assistance – Assist the Client Engagement and Experience Team with creating and executing all Revenue Events. Including smaller, segmented events to be planned throughout the course of the year for Corporate Partners, Premium Clients, Members of Cavs United, Group Leaders, Save Accounts, First-Year Accounts, High Spend Individuals, Sales Prospects, Team Members, etc. Events may include receptions, suite nights, off-site venues, out of market activation, Education Days, Team Building, etc. Planning ways to drive attendees to these events is critical.
• Client Occasion Fulfillment – Assist Sales Teams with client touchpoints including special occasion gifts, donation requests, memorandum gifting, flowers, etc.
• Graphics – General graphic design skill to create invites, sales decks, or miscellaneous sales collateral.
• Tracking, Recaps, and Expenses – Assist Client Engagement and Leadership Teams with SalesForce tracking, ROIs, data points, saving recaps, expense input, etc
• Revenue Operations Miscellaneous – Working directly with the leaders of the Corporate Partnership, Ticket Sales and Service, and Youth Sports departments for any and all operational needs to help the departments run at a high level, plan and look ahead, strategize, communicate, engage with clients and Team Members, and sell at a high-level.
• Team Member Culture Engagement – Assist with the planning and execution of sales contests, Team Building, Team Member incentives, gifts, and trip planning, etc.
• Trip Planning Assistance – Assist with planning high-end trips for Corporate Partners and Premium Stakeholders. Work with the Client Engagement and Experience Team to brainstorm trip or experience locations, identify new and unique experiences for our clients. Tracking traveler invites and RSVPs in SalesForce
• Client Gifting Assistance – Assist with all aspects of the gifting process for all Cavaliers clientele. Brainstorming and ideation, execution, and tracking. (Gifting includes, but is not limited to: Welcome to the Season Gifts, Holiday Gifts, Shock and Awe, Prospect Gifts, Gifting for Trip, Team Member Gifting, Special Occasion Touchpoints, Client Birthday Engagement, Extended Season Gifts and Touchpoints, etc.)
• Any additional tasks and responsibilities assigned by Client Engagement & Experience Team.

REQUIRED QUALIFICATIONS:
• Bachelor's Degree from a four-year College or University (or currently pursuing a BS Degree).
• Ability to work outside of regular business hours; focused on Cavaliers Home Games and client events; both on-site and off-site. Willingness to work nights and weekends required.
• Positive, yes-before-no attitude.
• High attention to detail and organization.
• Professionalism while interacting with high-end clients.
• Working with a sense of urgency.
• Can operate well in a fast-paced environment.
• Creativity and ability to think outside the box.
• Great written and oral communication skills.
• Quick learner.
• Proactiveness.
• Experience in Adobe Suite or Canva preferred.