Seasonal Assistant, Box Office

This is a Full Time Job

Cavaliers Holdings LLC is committed to delivering epic experiences for our fans, team members, community, and the world. Fueled by a diverse, equitable and inclusive culture, we strive to recruit individuals that will be enthusiastic and purposeful in carrying out our vision as Transformative Leaders in Sports and Entertainment. If you are ready to work in the fast-paced and high-energy setting of the Cavs, Monsters, Charge, Legion and Rocket Arena— then we want to talk to YOU!

Job Summary:

Rocket Arena is seeking a proactive and detail-oriented '2025-26 Seasonal Assistant, Box Office' to support the daily operations of our dynamic box office team. This person will be involved in ticketed events through the AXS & SeatGeek ticketing platforms for various events at Rocket Arena. Under the supervision of the Senior Director of Box Office Operations.

** This is a temporary position from October 2025 - June 2026, that will work onsite at Rocket Arena approx. 40 hours per week.

** Local candidates preferred. There is no relocation assistance provided for temporary positions.

** This role requires flexible working availability, including nights, weekends and occasional Holidays.

** This role requires joining the Local 756 Union.

Essential Duties & Responsibilities:
• Assists in the preparation of events on sales via AXS and SeatGeek (holds/prices/etc.).
• Reviews events for operational satisfaction, including but not limited to staffing needs, event setup distribution, and the event checklist.
• Assists in the supervision of event shifts.
• Processes ticket orders.
• Assist in processing CRM requests from the sales team.
• Assist customers on phones and at ticket sales window.
• Performs other related duties as assigned.

Required Qualifications
• Bachelor's Degree from a four-year College or University.
• Excellent typing and computer skills are required.
• Customer service experience.
• Proficient in Microsoft Word, Excel, and Outlook.
• Sound problem-solving skills.
• Detail-oriented with the ability to prioritize and work efficiently while meeting deadlines.
• Must be cooperative, courteous, patient, and tactful in all interactions with guests and others.
• Ability to exercise initiative and work effectively with minimal supervision.
• Ability to follow directions and handle multiple functions simultaneously.
• Must be flexible as working nights, weekends, and holidays are required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.