Event Receptionist

This is a Full Time Job

JOB SUMMARY:

It is the primary responsibility of the Event Receptionist (Part-Time) to answer all incoming calls, greet incoming guests, provide excellent customer service, be knowledgeable and informative regarding building, events and activities information at Rocket Arena.

This is a part-time position that works various weeknights and weekends from 5:30PM through the end of the event (typically 10pm-12am), based on the Rocket Arena events schedule. This position works 10 – 15 hours per week during the season (October – April).

ESSENTIAL DUTIES & RESPONSIBILITIES:
• Answer all incoming phone calls in a quick, friendly, knowledgeable and informative manner.
• Transfers calls as required to the appropriate team or team member.
• Answer questions; provide accurate information regarding events, hours of operations, promotions, and directions.
• Answer guests' questions about Rocket Arena events and activities.
• Greet guests, clients, partners, visitors, team members and others at Rocket Arena.
• Offer high level customer service to all team members and guests.
• Monitor activities at entrances.
• Exhibit a professional demeanor and willingness to assist all guests whenever possible.
• Clear verbal communications skills to represent Rocket Arena in an intelligent, professional, and courteous manner.
• Ability to sit at a desk for long periods of time.
• Exhibit exceptional customer service at all times.
• Ability to multitask and work independently with precise detail.
• Maintain clean and organized working areas.
• Ability to work in a team setting and communicate effectively.
• Ability to work in a fast-paced environment.

REQUIRED QUALIFICATIONS:
• High School Diploma or GED required.
• Prior administrative experience.
• Strong customer service experience.
• Highly proficient verbal communication skills.
• Must be able to work independently and provide exceptional customer service to all callers, guests and team members.
• Must be proficient in Microsoft Office (Outlook, Word, and Excel).
• Must have availability to work onsite at Rocket Arena various weeknights and weekends from 5:30PM through the end of the event, based on the Rocket Arena events schedule.