Event Receptionist

This is a Part Time Job

Event Receptionist (Part-Time)

Cavaliers Holdings LLC is committed to delivering epic experiences for our fans, team members, community, and the world. Fueled by a diverse, equitable and inclusive culture, we strive to recruit individuals that will be enthusiastic and purposeful in carrying out our vision as Transformative Leaders in Sports and Entertainment. If you are ready to work in the fast-paced and high-energy setting of the Cavs, Monsters, Charge, Legion and Rocket Mortgage FieldHouse— then we want to talk to YOU!

JOB SUMMARY:

It is the primary responsibility of the Event Receptionist (Part-Time) to answer all incoming calls, greet incoming guests, provide excellent customer service, be knowledgeable and informative regarding building, events and activities information at Rocket Mortgage FieldHouse.

This is a part-time position that works various weeknights and weekends from 5:30PM through the end of the event (typically 10pm-12am), based on the RMFH events schedule. This position works 10 – 15 hours per week during the season (October – April).

ESSENTIAL DUTIES & RESPONSIBILITIES:
• Answer all incoming phone calls in a quick, friendly, knowledgeable and informative manner.
• Transfers calls as required to the appropriate team or team member.
• Answer questions; provide accurate information regarding events, hours of operations, promotions, and directions.
• Answer guests’ questions about Rocket Mortgage FieldHouse events and activities.
• Greet guests, clients, partners, visitors, team members and others at Rocket Mortgage FieldHouse.
• Offer high level customer service to all team members and guests.
• Monitor activities at entrances.
• Exhibit a professional demeanor and willingness to assist all guests whenever possible.
• Clear verbal communications skills to represent Rocket Mortgage FieldHouse in an intelligent, professional, and courteous manner.
• Ability to sit at a desk for long periods of time.
• Exhibit exceptional customer service at all times.
• Ability to multitask and work independently with precise detail.
• Maintain clean and organized working areas.
• Ability to work in a team setting and communicate effectively.
• Ability to work in a fast-paced environment.

REQUIRED QUALIFICATIONS:
• High School Diploma or GED required.
• Prior administrative experience.
• Strong customer service experience.
• Highly proficient verbal communication skills.
• Must be able to work independently and provide exceptional customer service to all callers, guests and team members.
• Must be proficient in Microsoft Office (Outlook, Word, and Excel).
• Must have availability to work onsite at RMFH various weeknights and weekends from 5:30PM through the end of the event, based on the RMFH events schedule.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.