Assistant Box Office Manager

This is a Full Time Job

Cavaliers Holdings LLC is committed to delivering epic experiences for our fans, team members, community, and the world. Fueled by a diverse, equitable and inclusive culture, we strive to recruit individuals that will be enthusiastic and purposeful in carrying out our vision as Transformative Leaders in Sports and Entertainment. If you are ready to work in the fast-paced and high-energy setting of the Cavs, Monsters, Charge, Legion and Rocket Arena— then we want to talk to YOU!

Job Summary:

Rocket Arena is seeking a proactive and detail-oriented 'Assistant Manager, Box Office' to support the daily operations of our dynamic box office team. This individual will play a key role in leading administrative functions, supervising event operations, and ensuring exceptional customer service for all guests. The ideal candidate thrives in a fast-paced environment and is passionate about live entertainment and sports.

** This role requires flexible working availability, including nights, weekends and occasional Holidays.

** This role requires joining the Local 756 Union.

Essential Duties & Responsibilities:
• Create training materials to support onboarding and continued staff development.
• Manage payroll and timekeeping for box office employees.
• Oversee all cash handling procedures and ensure compliance with venue policies.
• Assist in recruiting and onboarding seasonal and full-time staff.
• Build and maintain employee work schedules.
• Develop and update box office Standard Operating Procedures (SOPs).
• Generate and distribute reports on box office activity, including sales and call volume.
• Work scheduled event nights and assist in managing event staff on-site.
• Provide ongoing leadership, support, and guidance to part-time and seasonal box office staff.

Required Qualifications
• Minimum 2 years of supervisory or management experience is preferred.
• Must be willing to become a member of Local 756 Union. Non-negotiable.
• Flexible availability is required, including nights, weekends, and holidays.
• Previous experience working with ticketing systems is preferred. Seatgeek experience is a plus.
• Strong computer skills required, proficient in MS Office products.
• Proven customer service experience in a fast-paced, guest-facing environment.
• Excellent problem-solving skills with a detail-oriented mindset.
• Ability to prioritize tasks and work efficiently while meeting deadlines.
• Must demonstrate professionalism, patience, and tact when interacting with guests and coworkers.
• Ability to take initiative and work independently with minimal supervision.
• Comfortable managing multiple responsibilities and shifting priorities under pressure.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.