EntertainmentCareers.Net
Help Desk Specialist (Mac Environment)
Cineflix Media Inc
Toronto, ON
Uh oh, this posting was removed on 10/22/2018 9:07:00 AM PST
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Film and TV Production Category
Browse the IS/IT Category
Search for Help Desk Specialist (Mac Environment) jobs in Toronto-ON
Help Desk Specialist (Mac Environment)
The Role
The Help Desk Specialist (HDS) acts as front-line support to over 500 Cineflix staff worldwide, spanning five offices, with an assigned volume of (on average) ten tickets assigned daily. The HDS is also responsible for the setup and deactivation of new and departing employee accounts and for equipment setup. This role contains a strong administrative component (30%). The HDS must be willing to place and follow up with equipment and supply orders, complete purchase orders and expense reports, and code invoices.
Cineflix functions in a predominantly Mac environment. Only candidates with solid Macintosh experience will be considered.
Duties and Responsibilities
• Monitor and respond quickly and effectively to tickets (in person, via phone or electronically) assigned through the IT helpdesk tracking system.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions and escalate when necessary.
• Create or reactivate accounts and configure hardware as part of the on-boarding process, and deactivate accounts as part of the off-boarding process.
• Track the arrival and departure of employees in Outlook and the IT document system, to ensure information is accurate and shared across IT resources.
• Maintain inventory of all equipment, software, and software licenses.
• Support audio and video equipment in conference rooms.
• Responsible for the purchasing of IT equipment and supplies.
• Oversee the shipping, tracking, and delivery of equipment for all locations.
• Complete expense reports for IT credit card purchases.
• Maintain the internal IT database with licensing information, company equipment, important dates, how-to documents, and employee information.
• Perform timely workstation hardware and software upgrades as required.
• Maintain the IT department's filing systems.
The Person
• Minimum of 2+ years of experience in configuring, supporting, and troubleshooting Mac computers, ideally in a production environment.
• Experience with the setup and configuration of desktop and laptop computer hardware, software, printers, phones, cell phones, and peripherals.
• Excellent problem-solving and troubleshooting skills.
• Familiar with Zendesk or related helpdesk tool.
• Familiarity with remote access such as VPN and TeamViewer (or related tool).
• Comfortable dealing with employees at all levels and managing different personalities in high stress situations.
• Ability to convey technical topics to a wide variety of users with varying technical skill levels.
• Excellent time-management, organizational and communication skills.
• Strong customer service focus with a team-player mindset.
• Ability to prioritize and multitask.
• Strong documentation and record-keeping skills, with a keen attention to detail.
• Ability to work with minimal supervision and demonstrate appropriate initiative when making decisions.
• Ability to sit for long periods for data entry.
• Keeps current with technological/production trends and equipment.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Film and TV Production Category
Browse the IS/IT Category
Search for Help Desk Specialist (Mac Environment) jobs in Toronto-ON
Help Desk Specialist (Mac Environment)
The Role
The Help Desk Specialist (HDS) acts as front-line support to over 500 Cineflix staff worldwide, spanning five offices, with an assigned volume of (on average) ten tickets assigned daily. The HDS is also responsible for the setup and deactivation of new and departing employee accounts and for equipment setup. This role contains a strong administrative component (30%). The HDS must be willing to place and follow up with equipment and supply orders, complete purchase orders and expense reports, and code invoices.
Cineflix functions in a predominantly Mac environment. Only candidates with solid Macintosh experience will be considered.
Duties and Responsibilities
• Monitor and respond quickly and effectively to tickets (in person, via phone or electronically) assigned through the IT helpdesk tracking system.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions and escalate when necessary.
• Create or reactivate accounts and configure hardware as part of the on-boarding process, and deactivate accounts as part of the off-boarding process.
• Track the arrival and departure of employees in Outlook and the IT document system, to ensure information is accurate and shared across IT resources.
• Maintain inventory of all equipment, software, and software licenses.
• Support audio and video equipment in conference rooms.
• Responsible for the purchasing of IT equipment and supplies.
• Oversee the shipping, tracking, and delivery of equipment for all locations.
• Complete expense reports for IT credit card purchases.
• Maintain the internal IT database with licensing information, company equipment, important dates, how-to documents, and employee information.
• Perform timely workstation hardware and software upgrades as required.
• Maintain the IT department's filing systems.
The Person
• Minimum of 2+ years of experience in configuring, supporting, and troubleshooting Mac computers, ideally in a production environment.
• Experience with the setup and configuration of desktop and laptop computer hardware, software, printers, phones, cell phones, and peripherals.
• Excellent problem-solving and troubleshooting skills.
• Familiar with Zendesk or related helpdesk tool.
• Familiarity with remote access such as VPN and TeamViewer (or related tool).
• Comfortable dealing with employees at all levels and managing different personalities in high stress situations.
• Ability to convey technical topics to a wide variety of users with varying technical skill levels.
• Excellent time-management, organizational and communication skills.
• Strong customer service focus with a team-player mindset.
• Ability to prioritize and multitask.
• Strong documentation and record-keeping skills, with a keen attention to detail.
• Ability to work with minimal supervision and demonstrate appropriate initiative when making decisions.
• Ability to sit for long periods for data entry.
• Keeps current with technological/production trends and equipment.
Per your acceptance of our Terms of Use, if you aggregate, display, copy, duplicate, reproduce, or otherwise exploit for any purpose any Content (except for your own Content) in violation of these Terms without EntertainmentCareers.Net's express written permission, you agree to pay EntertainmentCareers.Net three thousand dollars ($3,000) for each day on which you engage in such conduct.#9/13/2018 3:39:15 PM
