Visitor Services and Retail Coordinator
Cincinnati Reds
Cincinnati, OHThis was removed by the employer on 12/26/2019 5:17:00 AM PST
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Full Time Job
Dept: Reds Hall of Fame and Museum
Job Title: Visitor Services and Retail Coordinator
Reports To: Visitor Services and Retail Manager
FLSA: Hourly up to 25-29 hrs./week-time/Hourly
Job Purpose:
The storied history of baseball in Cincinnati is on display at the Cincinnati Reds Hall of Fame and Museum presented by Dinsmore. The Visitor Services and Retail Coordinator assists in all facets of museum operations to bring the history of Reds baseball to life and provide exemplary service to all guests. The position's main focus is to assist the Visitor Services and Retail Manager in facilitating the box office, volunteer program, retail and daily operations of the museum. The Visitor Services and Retail Coordinator welcomes guests to the museum, answers guest questions, and highlights important areas of the museum to ensure an outstanding guest experience. They also assist with the sales of tickets and merchandise via Point of Sale operations, assist in planning and execution of special events, and assist museum staff on upcoming projects and ongoing museum initiatives.
Expectations:
• Adhere to Cincinnati Reds Hall of Fame and Museum Policies and Procedures
• Act as a role model within and outside the Cincinnati Reds Organization
• Perform duties as workload necessitates to achieve the goals of the Reds Hall of Fame and Museum
• Possess the ability to communicate with an audience of variable sizes and ages
• Meet department productivity standards
Essential Duties and Responsibilities:
• Lead and supervise box office operations in the sale of tickets, merchandise, and membership
• Troubleshoot and resolve customer issues or problems
• Develop and maintain a strong working knowledge of all museum exhibits and disseminate museum information to guests
• Assist manager with scheduling of staff and volunteers
• Onboard and help facilitate training of new staff and volunteers
• Supervise museum ambassadors and volunteers with the help of manager
• Coordinate initiatives for the recruitment of volunteers
• Assist museum staff in the museum office with a variety of administrative tasks
• Organize and maintain the appearance of the Hall of Fame Shop and promote sales.
• Assist with the development of new products for museum sale
• Maintain a working knowledge of programming and reporting of POS system
• Assist with museum special events and museum maintenance projects as needed
• Coordinate and create with the marketing department ways to increase merchandise sales
• Work with merchandise coordinator in the organization and maintenance of inventory
• Other duties as assigned
Experience, Education and Licensure:
• College Degree or relative experience preferred.
• Candidate must be willing to work extended hours and/or weekends as required.
Knowledge and Skills
• Excellent verbal communications skills are a must.
• Must be a team-player who is self-motivated, creative, and can proactively solve problems.
• Must present a professional attitude and appearance and have a desire to succeed, and be open to learning and upgrading of skills and accepting supervision from Hall of Fame manager; possess strong interpersonal and time management skills with the ability to multi-task.
• Must physically be able to lift 25 or more pounds.
• Knowledge of Reds history is not required, but applicant must have the desire to learn the history of the Reds franchise as well as the ability to learn new material rapidly.
• Previous experience in retail and point of sale operations desirable.
Supervisory Responsibilities: Yes
Work Environment:
While performing the duties of this job, the employee may be exposed to prevalent weather conditions for short periods of time.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent the intent to be an exhaustive list of all responsibilities, duties and skills required of the person in this position