Museum Ambassadors
Cincinnati Reds
Cincinnati, OHThis was removed by the employer on 2/6/2020 5:17:00 AM PST
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Full Time Job
Dept: Reds Hall of Fame and Museum
Job Title: Museum Ambassador
Reports To: Visitor Services and Retail Manager
FLSA: Seasonal/Hourly
TERM: March 1, 2020 – September 30, 2020
Job Purpose:
The storied history of baseball in Cincinnati is on display at the Cincinnati Reds Hall of Fame and Museum. Museum Ambassadors assist in all facets of museum operations to bring the history of Reds baseball to life and provide exemplary service to all guests. Museum Ambassadors skillfully present information in a clear and concise manner to guests of varied ages and backgrounds. Museum Ambassadors lead tours of Great American Ball Park as well as the museum. Museum Ambassadors welcome guests, answer guest questions, and highlight important areas of the museum to ensure an outstanding guest experience. Museum Ambassadors also assist with game day sales in the fan zone.
Expectations:
• Adhere to Cincinnati Reds Hall of Fame and Museum Policies and Procedures
• Act as a role model within and outside the Cincinnati Reds Organization
• Perform duties as workload necessitates to achieve the goals of the Reds Hall of Fame and Museum
• Possess the ability to communicate with an audience of variable sizes and ages
• Meet department productivity standards
Essential Duties and Responsibilities:
• Conduct tours of Great American Ball Park and the Reds Hall of Fame and Museum of approximately 60-90 minutes in length
• Verbally disseminate information to small and large groups of guests of all ages
• Greet and welcome scheduled tour groups and museum guests upon their arrival to the museum
• Assist with box office operations in the sale of tickets and merchandise
• Disseminate museum information for guests
• Develop and maintain a strong working knowledge of all museum exhibits
• Assist with education programs and school groups as directed by the Education and Programming Manager
• Assist with museum special events and museum maintenance projects as needed
• Assist museum staff in the main museum office area with a variety of tasks, including, but not limited to, membership recruitment, merchandise inventory, multi-department support, and merchandise promotion.
• Other duties as assigned
Experience, Education and Licensure:
College degree or equivalent work experience required. Willingness to work extended hours on game days and on weekends is required.
Knowledge and Skills
Excellent verbal communications skills are a must. Comfort level interacting with all audiences and age groups is essential. Must have a positive and upbeat demeanor with a team-player mentality. Must be self-motivated, creative, and able to proactively solve problems. Must present a professional attitude and appearance and have a desire to succeed. Must be open to learning and upgrading of skills and accept supervision from the Hall of Fame staff. Must possess strong interpersonal and time management skills with the ability to adapt to a number of situations. Must physically be able to lead tours through Great American Ball Park and the Reds Hall of Fame and Museum, and have the ability to lift 25 or more pounds. Knowledge of Reds history or a strong desire to learn the history of the Reds franchise is essential.
Supervisory Responsibilities:
None
Work Environment:
While performing the duties of this job, the employee may be exposed to prevalent weather conditions for short periods of time.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, military or veteran status, national origin, disability status, protected veteran status, or any other characteristic protected by law.