Labor Coordinator

This is a Full Time Job

Labor Coordinator
Must be Available to Cover a 11am - 8pm EST Shift
This Position is Fully Remote

Job Purpose:
Books Show Labor on behalf of Reps in a professional and timely manner.

Responsibilities
1. Follows processes and procedures outlined in the Labor Coordinator flowcharts.
2. Reviews incoming labor requests.
3. Books technicians.
4. Ensures timely payment for technicians.
5. Manages technician relationships.

1. Follows Processes and Procedures Outlined in the Labor Coordinator Flowcharts By:
• Ensuring version is current by replacing old flowcharts with newest updates.
• Following processes as detailed on flowcharts without exception.
• Questioning your supervisor on items which need further clarification, you are not in agreement with or are not comprehendible.
• Notifying supervisor of any suggested changes.

2. Reviews Incoming Labor Requests By:
• Reviewing each labor request and forwarding those to your supervisor which you are not comfortable assuming full responsibility for.
• Declining requests for items which are not relevant to your department.
• Ensuring expenditure falls within approved spending limits of the requestor.
• Confirming receipt of labor request and collecting any missing details before proceeding.

3. Books Technicians By:
• Coordinating and scheduling show technicians ensuring they have all details necessary to fulfill job requirements successfully.
• Communicating with PM on behalf of labor requested, confirming all necessary details.
• Documenting agreed-upon labor, rates, travel and additional details via data entry in our technician database.
• Arranging per diems and B-1 letters as required.
• Contacting technicians to confirm availability and rates for the duration of the job.
• Ensuring technician has relevant skills to properly manage the position they are being hired for.
• Executing a Crew Assignment for the technician to sign that agrees to rates and dates for the job.
• Ensuring all rate lines are entered in Nexus for proper payment.

4. Ensures Timely Payment for Technicians By:
• Reconciling technician invoicing and providing appropriate information to payroll for processing/payment.
• Processing expenses submitted by technicians by acquiring approvals, assigning costs to appropriate show and submitting to accounting for processing/payment.
• Ensuring project was submitted to Mertz in timely fashion if applicable.
• Having Rep sign-off on all rate lines prior to issuing payment.
• Ensuring any expenses have applicable receipts for review and processing.
• Having hours or invoices submitted prior to approving final payment.

5. Manages Technician Relationships By:
• Creating a new profile for technicians in Nexus with all their relevant contact information.
• Ensuring all positions they want to be called for are properly updated in Nexus.
• Having the new technician ranked by the relevant techs to assess their skill levels for future jobs.
• Updating technician information when they reach out for changes.
• Documenting any failures in the technician's performance.

Essential Attributes for Success in This Role:
Personal Attributes
• Self-Motivated, ability to set and meet goals
• Strong organizational, forward planning, and decision-making skills
• Communication, with a passion for collaboration over confrontation
• Encouraging leader
• Quality conscious, and team results driven
• Excel at multitasking and adapting
Professional Attributes
• Computer skills - MS Office, Excel, Word, OneNote, OneDrive, SharePoint, Zoom
• Data analysis
• Creative problem solving
• Presentation skills
• Reliable customer service