Customer Service Specialist

This is a Full Time Job

Chicken Soup for the Soul is searching for a Customer Service Specialist for our Pet Food division.

This position is responsible for all inbound and out bound purchase orders for pricing accuracy, shipment details, documentations, BOL's and ensuring timely and accurate transactions. Will be responsible for all customer communications on forecasting, PO generation and shipment details. Will also manage all export documentation and ensuring all export certifications are generated for on time shipments. Generate and ensure the accuracy of all item reporting details such as ID's, UPC's, Pallet Configuration and other item specific details used
for sales and invoicing transactions.

Job Responsibilities
-Confirming and validating customer orders to assure they meet agreed pricing and
order quantities.
-Notifying customers when their order will arrive and any order adjustments.
Submitting and coordinating orders to logistics partners to assure orders meet on time
delivery and service level goals.
-Creating additional labels and EDI documents as needed on a customer-by-customer
basis.
-Acquiring all export documents needed for international shipments.
-Creating and submitting purchase orders for inbound product loads.
-Responsible for managing item data (Item ID, UPC, Pallet Configuration etc.)
-Coordinate with sales team and customers to make sure all item data is accurate
including new product setup with all key accounts.
-Reconcile any customer claims against damages, shorts, and overages on inbound and
outbound orders.
-Other reporting and verification process on customer invoicing and BOL details as
assigned.

Job Qualifications
-Prior Customer Service experience
-Understanding of distribution and logistics systems
-Experience with invoicing, BOL and shipment manifesting processes.
-Ability to read, write and speak English
-Must be proficient in Microsoft Office: Excel and Word
-Ability to work effectively in a team environment
-Ability to multi-task
-Must be an excellent communicator