Account Services Manager
Chicken Soup for the SoulNew York, NY
Full Time Job
Manager, Account Services
The Account Services Manager will work closely with the Sales and Ad Solutions teams by helping support all Crackle Plus advertising businesses across mobile/tablet, online and connected TV platforms. The Account Services Manager, will be part of a white-glove customer service experience, creating world-class account services and consolidating all post- sales touch points to provide visibility throughout the lifecycle of not only individual campaigns, but entire accounts. This role will report to the Director, Account Services - National. As Account Services Managers, individuals will be in touch with advertising agencies to collect media assets, traffic and QA them working with multiple internal teams, monitor delivery throughout the duration of the campaign. The role will actively attend team meetings to ensure that all campaigns are on-pace and set to deliver in full and liaise with Finance to ensure accurate invoicing. This individual will also work closely with the Sales team in Operative One to troubleshoot and ensure all deals are represented accurately in the pipeline.
This position requires creative thinking, factual analysis as well as solution-oriented thinking. It is essential that this individual be organized, detail-oriented and has knowledge in digital media systems and tools, as well as opportunities and limitations. The ability to calmly and effectively juggle multiple projects at any given time is essential for success in this role.
Account Management Functions - Post-Sales:
Collect digital assets from agencies in the appropriate formats and share with Ad Tech team for their assistance in trouble shooting technical specifications
Test creative units prior to launch
Work with Ad Tech to problem solve and troubleshoot campaigns
Analyze accounts daily in order to ensure delivery and pacing towards full delivery of the campaign
Participate in weekly meetings or communication with Sales team to keep them aware of campaign delivery and pacing
Liaise with Finance where appropriate to ensure accurate invoicing
Work with Sales to create wrap up reports
BA or BS degree
3 years of experience in combination of ad.ops and/or campaign management - video experience a must
Strong background in media math and analysis
Experience with digital advertising platforms - FreeWheel and Operative One preferred; DoubleClick, Innovid, Sizmek & others encouraged
Highly organized and detail-oriented; ability to multi-task and manage ongoing projects
Comfortable and collected in a fast-paced, high-pressure workplace with a changing environment and quick turnarounds
Excellent written & verbal communication skills; comfortable with client-facing responsibilities
Since 1993, Chicken Soup for the Soul has been a socially conscious company that combines storytelling with making the world a better place. We began by being as inclusive as possible in the pages of our books, publishing stories by people of all faiths, nationalities, ethnicities, sexual orientation and gender identities.
From the beginning, we have also shared our revenues with nonprofit organizations that do good in the world. Some of our recent recipients include American Humane, Toys for Tots, and Dress for Success.
We now provide entertainment, inspiration and wellness across many platforms in addition to our books, including TV, movies and video programming; podcasting; positive journalism; and pet food. We continue to tell the stories of all people through our efforts, always with an eye to furthering unity and understanding, and an appreciation for our differences.
The members of our team are diverse, representing many ethnicities, religions, nationalities, and the LGBTQ community. We continue to seek even more diversity in our team members and our storytelling as we further our mission of ''changing the world one story at a time®.
Crackle, a unit of Chicken Soup for the Soul Entertainment, programs Hollywood movies, TV shows and original series and films for the world's connected audience. With 43 million viewers across 22 countries, Crackle specializes in genres such as Action, Comedy, Crime, Horror & Sci-Fi including Original programming. Crackle is always freely accessible on every screen, with no subscription or authentication required.
Crackle Plus is the ''direct to consumer'' video offering from Chicken Soup for the Soul Entertainment, Inc. (Nasdaq: CSSE). The company's consumer facing ad-supported VOD (AVOD) and F.A.S.T. channels include: Crackle (US and Canada), Popcornflix, Popcornflix Kids, Truli, Popcornflix Comedy, Frightpix, and Espanolflix. It also owns subscription video-on-demand (SVOD) platform Pivotshare. Crackle Plus reaches a combined audience of over 10 million monthly active users on its owned and operated networks, as well as millions of additional users from its VOD partners, positioning it as one of the largest AVOD offerings in the U.S. Its content library includes over thousands of hours of free Movies and TV shows!
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