Client Service Executive

This is a Full Time Job

Overview:

Chicago White Sox JOB POSTING

Title: Client Service Executive
Department: Ticket Sales
Reports to: Director of Ticket Services & Retention

The Client Service Executive will be responsible for service and renewal of all season ticket holders along with the group/party areas tickets these accounts currently reserve.

Essential Duties & Responsibilities:
• Support and execute all customer service strategies for the Chicago White Sox to deliver a consistently high level of client satisfaction, understanding our customer service philosophy.
• Sell new season tickets as a portion of the departmental goal.
• Use relationships to sell existing ticket holders add-on seats and more expensive seating categories.
• Sell and renew all season ticket holders into existing group and party area inventory.
• Customer relationship management with over 800 season ticket holders and split plan holders by taking a proactive approach on outbound client services.
• Execute a proactive Client Service Plan by way of outbound telephone, mail, e-mail contact, face-to-face meeting, and other systematic communication to ensure retention goals are achieved.
• Maximize the value of existing season and split plan through constant and consistent renewal and up-selling techniques.
• Actively research client information and assist in the population and accuracy of the client in the
Microsoft CRM/TM database, including gathering information about the client such as preferences,
birthdays, anniversaries, favorite player, and other client specialties.
• Assist with resolution of inbound inquires.
• Provide support during special events and promotions, as required.
• Adapt and utilize new technology tools (FEVO, One Mob, ZipWhip, ZoomInfo, etc.)
Perform other duties as assigned.
• Game duties as assigned.

REQUIREMENTS:
• Bachelor's Degree from accredited college/university in a related field
• 2-3 years of prior sales experience, preferably in sports/entertainment (inside sales experience a plus).
• Familiarity with Archtics and Microsoft CRM Platform a PLUS.
• Must be highly motivated and comfortable working in a fast-paced and competitive environment.
• Strong communication skills, both verbal and written. Strong presentation skills a must.
• Superior time management skills, you must be detail-oriented and organized, with a proven ability to multi-task
• Strong leadership skills
• Must have advanced computer skills (Word, Excel & Power Point, etc.)
• The ability to work a flexible schedule, including nights, weekends and holidays as dictated by the home baseball schedule and other outside sales events.