Business Intelligence Analyst

This is a Full Time Job

Business Intelligence Analyst - Chicago White Sox

Position Overview

The Chicago White Sox Business Analytics Department is responsible for supporting the creative development and execution of long-term growth initiatives of the team in terms of both revenue and fans. We are dedicated to continuously learning more about fans of the Chicago White Sox and focus on improving customer facing revenue streams, growing fan engagement, and optimizing marketing effectiveness across channels. We serve as consultants and advisors on the strategic direction for the company and on individual initiatives. The department's overall vision is to be a fan insight hub for the entire organization, delivering timely data and insights to key decision makers across our business operations.

The Ticketing Analyst will play a vital role in continuing to evolve ticket sales strategy in an ever-changing marketplace. This includes owning reporting for various departments, assisting with pricing and inventory management, as well as ad hoc analytical projects. We are internal consultants selling our services every day; cultivating relationships and building trust across multiple departments is a vital aspect of the role. The ideal candidate will be analytical, driven, and curious along with having a desire to learn and grow.

Job Responsibilities

Reporting, Data Visualization, & Analysis
• Develop business intelligence tools with a goal of automation and providing the right data, at the right time, to the right audience. Departments supported include ticket sales, marketing, sponsorship, food & beverage, retail, and park operations
• Work with teammates in Business Strategy & Analytics and IT on data validation within both the data warehouse and other external sources used for reporting and analysis
• Combine large and disparate data sources for ad hoc analysis
• Translate back end, raw data from ticketing and other sources into meaningful categorizations and reporting for the business
• Use data to continually tell stories and help the organization learn more about our fans and deliver a memorable fan experience
• Work with teammates in Business Strategy & Analytics and IT to maintain, enhance, and expand the data pipelines flowing into and out of the White Sox Data Warehouse

Ticket Pricing & Inventory Management
• Assist with ticket inventory management for the full 81 game home schedule by developing internal models, tools, and processes to manage all ticketing inventory
• Collaborate with the box office, ticket sales, and third-party ticketing partners to review the tools and processes used to manage inventory and make recommendations to the organization where applicable
• Leverage historical data, market data, and other sources to maximize results across the full 81 game home schedule
• Identify inefficiencies and areas of slippage in pricing strategy
• Stay up to date on latest trends and tools in the sports and entertainment industry, specific to pricing

Qualifications / Characteristics Required to Drive Success in the Role

For this entry level role, we are looking to place a highly organized self-starter who can work well across departments to fill this role. You could be a potential match for this role if you have a strong mix of the following:
• Bachelor's degree with a consistent track record of professional and personal achievement
• Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption
• Strong business acumen and application of data and insights to business strategy
• Exceptional Microsoft Excel and PowerPoint skills
• Proficiency in SQL (R or Python a plus) and familiarity with relational databases and data warehouses
• Strong visual design skills and experience building and interpreting Tableau dashboards and reports (or an equivalent visualization software)
• Excellent interpersonal and communications skills, with strong critical thinking and attention to detail
• A strong desire to work for a high profile, small business

The requirements listed in this job description are guidelines, not hard and fast rules. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferrable and meet an appropriate number of listed requirements, applying gives you the opportunity to be considered.

Proof of Covid Vaccination Required – Including Booster

Deadline for applications is August 19, 2022

NO PHONE CALLS PLEASE

We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other status or characteristic protected by applicable federal, state, or local law.